Intercom

JUNE 20, 2024

The latest breakthroughs in AI are already profoundly changing customer service. This is what we’re exploring in Off Script, our new series of candid conversations with Intercom leaders about the extraordinary technological shift being driven by artificial intelligence. What should be prioritized when building these AI products?

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Execs In The Know

SEPTEMBER 17, 2024

As businesses strive to meet the increasing demands of modern consumers, innovative technologies are emerging as game-changers. Among these, Generative AI (GenAI) stands out as a powerful tool that’s reshaping the retail industry. According to a recent report by McKinsey, GenAI could add up to $4.4 How powerful?

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CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

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Intercom

AUGUST 8, 2024

Until now, because the advent of modern AI is turning this phrase on its head. Customer questions can be categorized by degree of complexity, urgency, and personalization – and this framework allows businesses to determine which questions AI can handle and which ones require human intervention.

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Beyond Philosophy

AUGUST 4, 2022

Artificial Intelligence (AI) is such a promising technology. Dr. Turner founded TRAP LAB (Technology Race and Prejudice LAB) intending to expose the inherent biases about race and racism that have mixed into the foundations of marketing, market places, consumer technology, and market research. Approve parole or not?

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Hodusoft

AUGUST 29, 2024

The Current State of AI in BPO Contact Centers Do you know Artificial Intelligence (AI) is currently the hottest trend in various industries? The market for AI is growing steadily with no signs of slowing down. What is AI? Definition and Types of AI What is Artificial Intelligence?

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Contact Center AI Artificial Intelligence Compliance 52

Ameyo Callversations

JULY 7, 2022

They spend millions of dollars in setting up email campaigns, review sites, and website analytics just to know what their customers think of the products/services they offer. Firstly, not every user will tell you the truth but would explain what they think is important, hence adding up to the inaccuracy of the overall feedback loop.

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Execs In The Know

AUGUST 6, 2024

As CX leaders, we’re constantly asked to balance innovation with a human touch, and that challenge has never been more pronounced than it is today with the rise of artificial intelligence (AI). How do you ensure that your AI-driven strategies enhance, rather than erode, your customers’ trust in your brand?

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TeamSupport

JANUARY 9, 2024

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. Companies set up centralized offices to handle customer inquiries and issues via telephone. It certainly wasn’t as accessible or intuitive as it is today.

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Execs In The Know

AUGUST 19, 2024

Evaluating AI and automation solutions for your contact center can be a daunting task— especially with so many providers in the marketplace. Where do you even start? How do you identify which challenges to solve with AI, or which platform makes the most sense for your organization? Start small to lay the groundwork for success.

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Beyond Philosophy

JUNE 6, 2024

AI is a massive new development in experiences. Today, let’s look at how you can implement and enhance your experiences with AI. It summarizes the mistakes many organizations make regarding AI implementation: Elizabeth Tobey , Head of Marketing for Digital and AI for NICE / @NICE , an AI platform, recently joined us on the podcast.

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Intercom

FEBRUARY 6, 2024

As Intercom’s VP of Customer Support, I have had the opportunity over the last year to lead an AI-driven customer service strategy. Despite all of the great progress in that time, it still feels like the journey is just starting. It’s been one of the most fascinating and rewarding journeys of my career to date.

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Intercom

MARCH 14, 2023

We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains. which powered ChatGPT, was just too prone to making things up when it didn’t know the answer. When we started experimenting with building a GPT-powered chatbot, we had a number of design goals in mind.

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Execs In The Know

AUGUST 20, 2024

Are you ready to not just learn about artificial intelligence (AI) but to put it into practice? If you’re a CX leader looking to harness the power of AI, our Foundations in AI for CX Certification Program on October 16-18, 2024, in Minneapolis, MN, is the opportunity you’ve been waiting for.

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AI CX Artificial Intelligence Technology 52

Fonolo

FEBRUARY 16, 2021

Contact center technology has come a long way since its early years as a jury-rigged air traffic control system. The pandemic has hastened many call center trends and compounded technological developments. Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis. Voice-to-Text.

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DMG Consulting

SEPTEMBER 6, 2024

Conversational AI solutions are more than just enhanced self-service; they include capabilities that elevate the customer and employee experience (CX/EX), increase productivity, and deliver the intelligence to support a continuous improvement process.

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Uniphore

JANUARY 25, 2022

After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” However, in artificial intelligence (AI), the feeling is anything but cautious. And in the tech world, the answer is simple: nowhere to go but up!

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Customer Think

MAY 24, 2023

Last November's release of ChatGPT set off a remarkable frenzy of activity in the AI space. Over the past several weeks, a host of technology companies, from start-ups to heavyweights like Microsoft and Google, have announced or rolled out appli.

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Intercom

MAY 16, 2024

It’s no secret that AI is creating an entirely new way of working for customer service teams. When it comes to AI adoption, there isn’t a one-size-fits-all approach, but there are some steps and core practices that teams can follow to help make the transition more manageable. How you ramp up is entirely your call.

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DMG Consulting

JUNE 3, 2024

5 Ways AI Can Enhance CX (and EX) View this article on the publisher’s website. The artificial intelligence (AI) revolution is upon us, getting more established and picking up momentum every passing day. While oversight, guardrails, and regulation are necessary, the possibilities for AI are unbounded.

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Beyond Philosophy

DECEMBER 7, 2023

He had a lot of interesting insights in terms of the interface between AI and human employees. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add. AI presents opportunities to shift some routine tasks off the backs of human employees and onto AI systems.

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Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. More on this in chapter 4. CHAPTER 2 Why should you lean into automation?

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CommBox

JULY 18, 2024

This is where AI help create p ersonalised customer experiences. Despite these challenges, Jane sees a bright future in AI’s rise. She attends a tech conference and learns about AI’s capabilities in understanding and responding to customer needs more effectively, albeit digitally.

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Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.

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Intercom

APRIL 18, 2024

Last week, we announced our latest breakthrough innovation: Fin AI Copilot , a personal AI assistant for every support agent. Up until now, support agents have had to spend huge amounts of time sifting through past conversations and documentation across multiple sources to find answers to customers’ questions.

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AI Start-ups Customer Service Innovation 52

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. And let’s not forget the boom in cloud-based technology adoption. Our Top 6 Contact Center Technology Picks for 2022.

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CommBox

MAY 27, 2024

Introduction – Meet Your New Campus Connector: How AI Chatbots Are Bridging the Gen-Z Gap in Universities Welcome to the new digital frontier of higher education, where generative AI chatbots for student support transform how universities communicate. Why AI Chatbots Are Crucial? What is the buzz around AI chatbots?

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Comm100

OCTOBER 30, 2020

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

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Technology Technology AI Artificial Intelligence 59

CSAT.AI

SEPTEMBER 22, 2022

How a Conversational AI interaction works How CAI can Help You and Your CSAs Key KPIs to Measure The Importance of Transparency, Sentiment and AI Evolution. Conversational AI (CAI) helps with the scaling of personalized customer attention and interaction sought across industries. How a Conversational AI Interaction Works.

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Beyond Philosophy

DECEMBER 28, 2023

This year has been the year of AI. For example, I asked him about the short-term implications of AI, meaning in the next one to five years. Mead says that he believes AI will reduce customer effort in experiences. ” that will be all they need to do for the AI to get them the information they want.

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Help Scout

JUNE 8, 2021

Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. So is it time to set up your first AI chatbot and set it to work?

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Comm100

JANUARY 29, 2021

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Ada’s AI customer service bot helps you personalize automated customer experience.

Technology 52

Technology Technology AI Artificial Intelligence 52

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. In a world where businesses try to engage their customers on a personal level across digital touchpoints, virtual assistants and AI tools make effective (and cost-efficient) allies. But, the workings of AI are often complex.

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DMG Consulting

DECEMBER 4, 2023

AI Should Revolutionize Customer Experience 2023 was a tumultuous year for many businesses. Economies faced tough and confusing times, employment rates were up and down, while consumer and employee expectations continued to rise. It’s not a question of will your company apply it, only when you will start.

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Zendesk

MAY 8, 2023

In response to macroeconomic pressure, technology companies of all sizes have been tightening their belts and flattening their org structures. With the surge of generative AI tools coming on the market, software companies can keep pace and scale to support more customers without adding more headcount. ” How Unity saves $1.3

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Intercom

DECEMBER 13, 2023

But meeting these expectations without modern technology is incredibly difficult and comes at a high price: your team’s time. Your support team may already know Fin, our AI chatbot , which can resolve over 50% of support issues instantly. Want to start elevating your customer service with AI?

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AI Start-ups Customer Service Customer Expectations 84

Zendesk

APRIL 12, 2023

Even if you’re not familiar with generative AI or large language models (LLMs), you’ve probably heard of ChatGPT, the remarkably human chatbot that can generate surprisingly conversational answers, passable college essays—even dad jokes. What are generative AI and large language models (LLMs)?

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