Logicalware

AUGUST 26, 2022

There’s no doubt that people are worried and looking for ways to cut back on spending – which is having a domino effect on contact centres. In this article, we’ll look at the impact the rising cost of living is having on your agents and what you can do to support them during these uncertain times.

Start-ups 97

Start-ups AI Technology Technology 97

ECXO

APRIL 13, 2023

Navigating the Complexities of Customer Experience Across European Cultures Article source here : CX maturity models in Europe vary from country to country. Others are more advanced in adopting, implementing and optimising customer-centric strategies. Some have barely started or are still in the early stages of development.

Customer Experience 52

Customer Experience CX B2B B2C 52

C3Centricity

AUGUST 17, 2020

Denyse Drummond-Dunn · What a customer first strategy means today. Subscribe on Apple Podcasts to get new episodes as they become available.”. But with people having changed their purchasing habits and perspectives due to lockdown, this seems the perfect time to reconsider your customer-first strategy. Never miss an episode.

Social Media 63

Social Media Retail B2C Customer Acquisition 63

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

CSAT.AI

MAY 12, 2022

Ann started her day with a double espresso and a quick lap around the block, but by 2pm she has been staring at the same customer service ticket for ten minutes and can’t remember what her last action on it was. Even pre-pandemic, loneliness had reached numbers on par with an epidemic. Health For All.

Gaming 80

Gaming Contact Center Sports Start-ups 80

ECXO

APRIL 26, 2023

Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of Your CX Article source here. Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the Chief Customer Officer (when they have one). The reason?

CX 52

CX Net Promoter Score Touchpoint Innovation 52

Comm100

NOVEMBER 13, 2022

How to Improve Customer Service. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. A massive 91% of customers agree that a positive customer service experience makes them more likely to make another purchase. Table of Contents.

Customer Service 75

Customer Service Omnichannel Social Media AI 75