Artificial Intelligence, Business Operations, CRM and Start-ups

Five (More) CRM Myths—Busted

SugarCRM

FEBRUARY 21, 2018

Last year, we shook things up a bit in the CRM industry by busting five common CRM myths. It was a good manual to help organizations be aware (and more skeptical) of the rhetoric of bloated traditional CRM vendors. However, as the CRM industry changes quickly, more CRM myths have popped up.

CRM

CRM Artificial Intelligence AI Machine Learning

4 Ways CRM Software Is Helping Manufacturers Create Operational Resilience

SugarCRM

SEPTEMBER 15, 2022

While some of the key challenges for manufacturers today certainly existed before 2020, the pandemic ended up exacerbating some of those global supply-chain issues, shining a light on operational vulnerabilities and ultimately serving as a catalyst for change. Sustainability.

Manufacturing

Manufacturing CRM Artificial Intelligence ML

Bringing Trust to the Forefront of Customer Experience as We Enter the Generative AI Era

SugarCRM

JANUARY 9, 2024

When lacking trust, brands usually end up having a very transactional relationship. With Artificial Intelligence (AI) and Generative AIon the rise, integrating them into your customer relationships is critical. Customer Experience (CX) is about building more robust relationships with your customers and prospects.

AI

AI Artificial Intelligence Customer Experience Engineering

Webinars

Turn Payments Into Personalization: Unlock the Value of Transaction Data

The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Manual Call Reviews? There's a Better Way!

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In-Depth Guide: Inbound Call Center Software

Hodusoft

JULY 19, 2023

Features such as automatic call distribution , IVR, and CRM integration make call routing more efficient, enable personalized communications, and give agents access to customer data which results in faster resolution to inquiries and improved customer satisfaction. Prioritize features that meet your precise business needs.

CRM

CRM Customer Satisfaction Compliance Artificial Intelligence

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

SugarCRM

MAY 4, 2023

As your company continues to grow, ensuring that your technology infrastructure can keep up with your increasing IT needs is crucial to the long-term success of your business. Cloud computing is an excellent solution for businesses that want to scale their IT infrastructure quickly and cost-effectively.

Technology

Technology Technology Artificial Intelligence Machine Learning

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

SugarCRM

MAY 4, 2023

As your company continues to grow, ensuring that your technology infrastructure can keep up with your increasing IT needs is crucial to the long-term success of your business. Cloud computing is an excellent solution for businesses that want to scale their IT infrastructure quickly and cost-effectively.

Technology

Technology Technology Artificial Intelligence Machine Learning

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

SugarCRM

MAY 4, 2023

As your company continues to grow, ensuring that your technology infrastructure can keep up with your increasing IT needs is crucial to the long-term success of your business. Cloud computing is an excellent solution for businesses that want to scale their IT infrastructure quickly and cost-effectively.

Technology

Technology Technology Artificial Intelligence Machine Learning

How to Create a Customer-Centric Culture

SugarCRM

FEBRUARY 10, 2022

A great start is creating an effective culture of caring for customers at all company levels, beginning with customer service agents. With a common platform for CX spanning all customer-facing teams, it becomes easier for service agents to fully understand the customer situation in their CRM data. Optimize Performance.

Artificial Intelligence

Artificial Intelligence Machine Learning CX Contact Center

Predictive AI: How to Use AI To Power Your Sales Efforts

SugarCRM

AUGUST 1, 2023

Artificial Intelligence has slowly made its way into our daily lives, whether discussing self-driving cars, recommender tools, or complex predictive and personalized marketing and sales forecasting tools. However, a few questions still linger: How can you effectively use predictive AI within business operations?

AI

AI Sales Predictive Analytics Artificial Intelligence

Prevent Customer Resignation: Start Small, Deliver Impact, Think Big

SugarCRM

AUGUST 23, 2022

For our 2022 CRM Impact Report, we interviewed both sales and marketing leaders. We wanted to know their challenges and what’s keeping them awake at night, as their partnership is critical to every business and customer success. Make your CRM more accessible. It must be trained to know your business, language, and customers.

Artificial Intelligence

Artificial Intelligence CRM AI Customer Retention

Best Chatbots – Top AI Chatbot Technology in 2020

Comm100

OCTOBER 30, 2020

Comm100’s AI Chatbot is designed to automate up to 80% of frontline customer service, while retaining a high level of customer experience. You can integrate the bot with your brand’s own app, as well your CRM system, your scheduling tools and your data and inventory management tools.

Technology

Technology Technology AI Artificial Intelligence

Best Chatbots – Top AI Chatbot Technology in 2021

Comm100

JANUARY 29, 2021

Comm100’s AI Chatbot is designed to automate up to 80% of frontline customer service, while retaining a high level of customer experience. You can integrate the bot with your brand’s own app, as well your CRM system, your scheduling tools and your data and inventory management tools.

Technology

Technology Technology AI Artificial Intelligence

5 Reasons to Strive for HD-CX

SugarCRM

AUGUST 12, 2021

Enhance CRM Interactions. While CRM is the cornerstone of business operations for many companies, only 52% of sales professionals interviewed claim that the CRMs they have in place meet their expectations and needs. Gain Visibility Into Your Customer Needs. Complementary tools and systems are also necessary.

CX

CX Predictive Analytics CRM Artificial Intelligence

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.

Customer Experience

Customer Experience CX E-commerce Social Media

Tech Customer Success

Five (More) CRM Myths—Busted

4 Ways CRM Software Is Helping Manufacturers Create Operational Resilience

Webinars

Trending Sources

Bringing Trust to the Forefront of Customer Experience as We Enter the Generative AI Era

Webinars

In-Depth Guide: Inbound Call Center Software

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

5 Ways to Bridge Your Operational Gaps with Technology as IT Needs Grow

How to Create a Customer-Centric Culture

Predictive AI: How to Use AI To Power Your Sales Efforts

Prevent Customer Resignation: Start Small, Deliver Impact, Think Big

Best Chatbots – Top AI Chatbot Technology in 2020

Best Chatbots – Top AI Chatbot Technology in 2021

5 Reasons to Strive for HD-CX

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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