SugarCRM

FEBRUARY 10, 2022

With a common platform for CX spanning all customer-facing teams, it becomes easier for service agents to fully understand the customer situation in their CRM data. Artificial intelligence and machine learning empower you to understand your customers and improve business operations, enabling you to work smarter and save time.

Artificial Intelligence 49

Artificial Intelligence Machine Learning CX Contact Center 49

SugarCRM

AUGUST 1, 2023

Artificial Intelligence has slowly made its way into our daily lives, whether discussing self-driving cars, recommender tools, or complex predictive and personalized marketing and sales forecasting tools. However, a few questions still linger: How can you effectively use predictive AI within business operations?

AI 26

AI Sales Predictive Analytics Artificial Intelligence 26

Hodusoft

DECEMBER 6, 2023

By embracing dynamic scripting, businesses operating call centers can easily improve the quality of customer relations, offering a positive place that ensures customers’ expectations are being met each time they get in touch with an agent.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

SugarCRM

AUGUST 23, 2022

For our 2022 CRM Impact Report, we interviewed both sales and marketing leaders. We wanted to know their challenges and what’s keeping them awake at night, as their partnership is critical to every business and customer success. Make your CRM more accessible. This incentivizes them with the same goals and wins.

Artificial Intelligence 26

Artificial Intelligence CRM AI Customer Retention 26

Hodusoft

SEPTEMBER 20, 2020

Large enterprises with multi-branch operations and VoIP service providers can subscribe to the multi-tenant voice broadcasting software as a revenue generation tool. One is that with the use of artificial intelligence linked to the database it can automate tasks and personalize voice messages. Business benefits.

Government 52

Government Healthcare Artificial Intelligence Sales 52

SurveySensum

DECEMBER 2, 2021

SurveySensum is an Artificial Intelligence-based NPS survey tool. It enables businesses to pick up real-time insights about customer and employee loyalty. The insights so garnered can be used to steer the business operations that will maximize RoI. CRM integration.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

SugarCRM

AUGUST 12, 2021

Enhance CRM Interactions. While CRM is the cornerstone of business operations for many companies, only 52% of sales professionals interviewed claim that the CRMs they have in place meet their expectations and needs. Gain Visibility Into Your Customer Needs. Complementary tools and systems are also necessary.

CX 26

CX Predictive Analytics CRM Artificial Intelligence 26

Comm100

OCTOBER 30, 2020

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Best for: Companies that want a lifelike bot to help visitors navigate a website and its products. Salesforce Einstein.

AI 59

AI Technology Technology Artificial Intelligence 59

Comm100

JANUARY 29, 2021

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Best for: Companies that want a lifelike bot to help visitors navigate a website and its products. Salesforce Einstein.

AI 52

AI Technology Technology Artificial Intelligence 52

SugarCRM

JANUARY 17, 2018

Businesses from American Express to Starbucks to The Wall Street Journal have enabled chatbots through Facebook Messenger to service customers in real-time. Bonus: Mobile CRM Applications. Mobile CRM usage rates have been skyrocketing continuously for businesses over the last few years.

Social Media 54

Social Media CRM Artificial Intelligence Sales 54

Taylor Reach Group

NOVEMBER 17, 2017

With Customer Experience being a crucial factor in business operations, comes the importance of optimizing Customer Support and forecasting trends. Original post via ProProfs, expert opinion summary by Colin Taylor. With 2018 around the corner, it’s a great time to discuss current and anticipated trends.

Omnichannel 63

Omnichannel Contact Center Government CRM 63

SugarCRM

NOVEMBER 16, 2023

And we certainly are familiar with how different industries or niches have specific automation and business process needs. This is why robust CRM is mandatory, regardless of your niche or industry. They help you streamline standard business processes by managing approvals, sales processes, call triaging, and more.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26

Hodusoft

FEBRUARY 6, 2024

Let’s explore the key highlights of HoduSoft in this event for businesses looking to enhance their business operations. HoduCC Omnichannel CX suite is one of the flagship products of HoduSoft that meets the evolving demands of today’s businesses as well as customers.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Zendesk

DECEMBER 1, 2020

Digital transformation isn’t just about “bringing efficiency to outdated business operations” or “reducing operational costs.” Implementing digital tools like artificial intelligence (AI) to free employees to focus on tasks requiring creativity, problem-solving, and more human skills. That’s table stakes.

AI 98

AI Technology Technology Artificial Intelligence 98

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SugarCRM

APRIL 11, 2023

Enriching internal data sets with geographical information can improve business operations through geotargeting. In this scenario, businesses get accurate insights into areas with a high density of current or potential customers. Geographic data.

Data Entry 26

Data Entry Social Media Sales Education 26