Execs In The Know

JANUARY 8, 2023

An Easy, Efficient, and Agile Tech Stack Technology and artificial intelligence (AI) enabled innovation can play a huge role in outsourcing. By staying updated with these latest outsourcing trends and developments, you can get deeper insights into managing your resources and staying in the game in the year ahead.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses. They were designed to help your agents deliver a better customer experience.

AI 82

AI Customer Service Contact Center CRM 82

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses. They were designed to help your agents deliver a better customer experience.

AI 72

AI Customer Service Contact Center CRM 72

Qualtrics

MARCH 7, 2019

In the last 15 years, 52% of Fortune 500 companies have disappeared – big brands like Sears, Pontiac and Kodak who were once at the very top of their game. Now, the same Artificial Intelligence that’s helping anybody become a research expert is helping them work within with data privacy rules too.

Artificial Intelligence 55

Artificial Intelligence Compliance Touchpoint Gaming 55

Execs In The Know

FEBRUARY 14, 2023

It is THIS bit of core technology – the LLMs, and not ChatGPT itself – that is the most important and game-changing as it relates to brand-specific CX utility and impact. The AI provides answers that are a violation of compliance or even inappropriate content. LLMs: What Are They, and Why Should We Care?

CX 52

CX AI Compliance Gaming 52

Customer Service Life

MAY 21, 2018

It’s OK to explore artificial intelligence, especially when it uses machine learning to help customers find the right answer faster. How often do we look for an easy fix for attrition like adding incentives or games? The modern contact center understands that the purpose of quality is not just to measure compliance.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Transcosmos

JANUARY 7, 2019

The most recent game-changer is the Internet, which opened the doors for countless possibilities. Robotic process automation, or RPA, is an emerging form of business process automation technology that uses software robots or artificial intelligence to perform what could be defined as labour-intensive tasks. RPA vs. Outsourcing.

Finance 52

Finance Artificial Intelligence Data Entry Manufacturing 52

ProProfs

FEBRUARY 15, 2022

Games-Based Learning. More importantly , you can focus on learning and course compliance rather than on creating eLearning materials. Game-based learning. Artificial intelligence. Top Cloud LMS. 3A Delivery Framework. Available on contact. Innovative & Revolutionary Solutions. Custom eLearning. Articulate.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

SurveySensum

MAY 19, 2023

Though the employees should be informed about the importance of NPS, never try to game the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Security & Compliance : Strong data security measures are in place to protect respondent data.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

ProProfs

DECEMBER 1, 2021

HireVue is one online skill assessment tool that combines Artificial Intelligence with video interviews and game-based challenges to assess the competencies to predict success. Easily meets all of your compliance and integration needs. ? Cons: Extra cost for self-development survey. Complex terminology. Bad visuals.

Start-ups 52

Start-ups Artificial Intelligence Engineering Social Media 52

ProProfs

SEPTEMBER 23, 2021

For example, you should be able to choose the interface language, add logo, theme, and messaging, and set up rules for course compliance like assigning a due date. Artificial Intelligence. SCORM Compliance. You can easily manage employee onboarding, workplace learning, and compliance training with just one platform.

Compliance 52

Compliance Start-ups Artificial Intelligence Gaming 52