DMG Consulting

DECEMBER 7, 2021

Question: Should speech and text analytics be used outside the contact center? Answer: Speech and text analytics, known jointly as interaction analytics (IA), can and should be perceived, managed and applied in a way to benefit the entire enterprise and its customers. appeared first on DMG Consulting.

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Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). That’s where text analysis, or text mining, comes into play.

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Sentiment Analysis Text Analytics Machine Learning ML 157

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback. Ethics and Governance of Artificial Intelligence for Health. Nature, 577(7788), 89–94. Endres, M.

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Healthcare Artificial Intelligence Text Analytics Innovation 52

DMG Consulting

JULY 16, 2019

Companies need to perform QM on interactions in all channels and to evaluate many of them; otherwise, they won’t know what is happening with their customers and they may be out of compliance with regulations, without knowing it. Analytics-enabled QM (AQM) is the future for QM, and can solve many of these issues. The Future of QM.

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DMG Consulting

JANUARY 30, 2024

DMG expects to see this trend continue, particularly now that the inclusion of artificial intelligence (AI) is influencing many technology acquisitions. As international regulatory compliance requirements become more complex, companies are turning to CCaaS vendors for assistance in addressing them.

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DMG Consulting

OCTOBER 17, 2019

RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. These automated tools can also help to reduce systems and IT development costs and extend the life of applications throughout the enterprise.

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DMG Consulting

AUGUST 21, 2017

RPA makes the output from desktop analytics actionable by identifying activities that can be automated. RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities.

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