Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. So what are the biggest takeaways for contact centres and customer service teams? Analysts say this year will be all about digital-first customer experiences, with virtual assistants and video exploding onto the CX scene. Cloud technology.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

UJET

DECEMBER 2, 2020

Actually, they aren’t just asking, they are hoping that artificial intelligence (AI) will allow them to replace live agents, just as they have been since interactive voice response systems (IVRs) were first introduced into the market more than five decades ago. The post Can Artificial Intelligence Replace Contact Center Agents?

Artificial Intelligence 56

Artificial Intelligence Contact Center Machine Learning Technology 56

DMG Consulting

FEBRUARY 14, 2022

DMG Consulting Releases New Report on The State of Artificial Intelligence in Contact Centers. Driving a new era in the servicing sector. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. MEDIA ALERT. When: Today, 9 February 2022.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Touchpoint 48

Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. Customer service: The current challenges Traditional customer service procedures face many limitations, with human employees often subjected to stressful experiences daily.

Customer Service 84

Customer Service Predictive Analytics AI Artificial Intelligence 84

Execs In The Know

APRIL 22, 2024

There was a time when we thought CX technology was evolving steadily—but it turns out, it was actually quite stagnant until very recently. Nowadays, it’s changing so rapidly it’s hard to keep up, largely due to the swift advancements in artificial intelligence and a surge in consumer demand for AI and automation.

Artificial Intelligence 98

Artificial Intelligence Machine Learning Innovation CX 98

Zendesk

OCTOBER 24, 2023

Artificial intelligence is transforming customer service by taking on simple, repetitive tasks and freeing up human agents for higher value work. Generative AI promises to push this transformation even further, with early iterations offering huge opportunities for customer-facing enterprises.

AI 69

AI Artificial Intelligence Customer Service Technology 69

TeamSupport

JANUARY 9, 2024

There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. Fun fact: TeamSupport was founded in 2008!

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

TeamSupport

APRIL 15, 2021

Customers are often in need of assistance and expect smooth interactions with the company. Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment. Marketing and Technology. Enhanced Customer Support.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

Win the Customer

SEPTEMBER 6, 2023

In today’s fast-paced digital world, customer expectations are higher than ever, and they demand quick and efficient responses. This is where artificial intelligence (AI) and chatbots come into play, revolutionizing the way businesses interact with their customers. Customer service is the lifeblood of any business.

AI 64

AI Customer Service Artificial Intelligence Gaming 64

CommBox

OCTOBER 18, 2023

Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. Conversational AI is a form of artificial intelligence (AI) capable of understanding human intents and conducting human-like conversations.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. Live chatbots stand out for their ability to address customer queries and provide instant support in real-time.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Comm100

MAY 23, 2023

Wherever you look, automation is popping up across customer service teams as organizations look to improve efficiency, reduce support costs, and scale their business. While we read about the many benefits of automation in customer service, it can be difficult to know how exactly to introduce this into your own organization.

Customer Service 71

Customer Service Artificial Intelligence Machine Learning AI 71

Neosperience

JULY 25, 2023

For a company, however, being present with its products and services on different touchpoints is no longer enough : in the face of a complex and fragmented Customer Journey, it is time to evolve the Digital Customer Experience from simple multichannel to omnichannel. Let’s discover it together.

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

Intercom

JANUARY 16, 2024

The future of customer service is human + AI. A future where human intelligence and artificial intelligence combine to make customer service remarkable. Fin automatically resolves customer issues with safe, accurate, conversational answers based solely on your support content.

AI 98

AI Customer Service Sentiment Analysis Artificial Intelligence 98

CSAT.AI

APRIL 5, 2023

Like most industries, customer service has its own jargon – chock full of acronyms (context is everything). Here is a customer service dictionary of 65 common terms and acronyms with some links if you want to go deeper. Note: Churn as a loss can be applied to customers or agents.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Uniphore

AUGUST 14, 2018

Traditional RPA vs Customer Service RPA. As we move into the era that is attempting to leverage artificial intelligence and machine learning more and more, one emerging technology gaining momentum is RPA - robotic process automation. Read More.

Artificial Intelligence 124

Artificial Intelligence Customer Service Machine Learning Technology 124

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. And let’s not forget the boom in cloud-based technology adoption. Our Top 6 Contact Center Technology Picks for 2022.

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

DMG Consulting

FEBRUARY 8, 2024

AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.

Contact Center 48

Contact Center Technology Technology AI 48

SugarCRM

NOVEMBER 16, 2021

Artificial intelligence (AI) has transitioned from science fiction worlds to everyday reality; it has also become a more widely accessible tool than most fiction writers ever dreamed of. Thanks to the technology provided by innovators like Sugar, AI isn’t just for massive enterprises. Maximize Productivity.

Artificial Intelligence 49

Artificial Intelligence AI CRM Innovation 49

CommBox

MARCH 27, 2022

Today, only a chatbot based on artificial intelligence (AI) can provide the fastest and highest quality communication with customers. Chatbots are a technology that offers users interactive answers to their questions online. AI-based systems provide more aggregated information after each interaction with a customer.

Customer Service 98

Customer Service Artificial Intelligence AI Omnichannel 98

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. How does it benefit organizations and customer experience?

AI 74

AI Customer Service Technology Technology 74

Adrian Swinscoe

DECEMBER 18, 2023

Quality customer service holds immense importance for businesses, impacting customer satisfaction and loyalty significantly. In […] The post The AI agent revolution: Changing the dynamics of customer service first appeared on Adrian Swinscoe. This is a guest post by Jeanicka Rhey, a content writer.

AI 147

AI Customer Service Customer Satisfaction Artificial Intelligence 147

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. And let’s not forget the boom in cloud-based technology adoption. Our Top 6 Contact Center Technology Picks for 2022.

Contact Center 67

Contact Center Technology Technology Artificial Intelligence 67

Customer Think

FEBRUARY 24, 2024

Generative AI is shaking up the technological world with its sophisticated ability to analyze data and generate new, never-before-seen content. In this discussion, we delve into the central query: […]

Artificial Intelligence 59

Artificial Intelligence AI Customer Experience Technology 59

Fonolo

NOVEMBER 4, 2021

Call centers are more vital now than ever, as customers have more questions and require more customer care. Plus, the work-from-home landscape has also changed the way contact centers use call center technology and software as well. Peter Lavers, CX and Customer Service Expert, Founder of ThinkCX.

Technology 87

Technology Technology Contact Center Artificial Intelligence 87

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

Execs In The Know

FEBRUARY 7, 2024

” The idea of a talking, decision-making artificial intelligence like KITT wasn’t just cool; it felt like a peek into the future. But with cobot technology, you never even build the monorail in the first place. Cobots Applied to Customer Care So how does all of this connect to AI and automation for contact centers?

Artificial Intelligence 52

Artificial Intelligence Customer Experience Transportation Contact Center 52

Logicalware

NOVEMBER 23, 2023

The impact of AI in the real world If you think artificial intelligence is something that only happens in sci-fi movies, think again. Here, businesses leverage AI technologies to enhance productivity, support employees, and monitor data and analytics.

AI 52

AI Artificial Intelligence Sentiment Analysis Innovation 52

cxservice360

SEPTEMBER 21, 2022

One of the most talked about technologies in the world today is artificial intelligence (AI). A basic definition of AI is systems or machines simulating human intelligence tasks. Companies that have successfully integrated AI into their operations had to come to this conclusion at some point: AI can’t replace humans.

AI 52

AI Artificial Intelligence Customer Service Technology 52

Uniphore

JANUARY 21, 2022

What digital customers are seeing often isn’t pretty: complex processes, redundant steps and time-consuming resolution journeys. Advanced technology is making change possible. Artificial intelligence, unlike the human brain, is immune to fatigue, boredom and distraction. But does it have to be?

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Uniphore

OCTOBER 7, 2021

It’s increasingly vital for organizations in all industries to provide superior customer service that exceeds expectations and meets users’ needs quickly and efficiently. Here are impressive examples of superior customer service: 1. Sainsbury’s Gives a Young Customer Exactly What She Wants U.K.

Customer Service 113

Customer Service Artificial Intelligence AI Omnichannel 113

Ameyo Callversations

AUGUST 9, 2022

Also, in today’s technology-evolving world, customer experience is the topmost priority for companies but a significant challenge too. As a result, companies have been trying hard to automate customer interaction without hampering the experience with them. What do you hope to achieve by using voice bot technology?

Technology 52

Technology Technology Artificial Intelligence Sales 52

Zendesk

OCTOBER 17, 2023

ChatGPT is an impressive conversational AI (artificial intelligence) chatbot by OpenAI that launched in 2022. But can OpenAI API or ChatGPT be used for customer service? Can businesses use ChatGPT for customer service? Can businesses use ChatGPT for customer service? What is ChatGPT?

Customer Service 52

Customer Service Artificial Intelligence AI Machine Learning 52

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

CommBox

JANUARY 28, 2024

With the rising demand for digital support and services, organizations struggle with the massive load on their traditional call centers and agents. Digital customer service diverts some load off the call centers, allowing agents to respond to multiple customers simultaneously and immediately.

Customer Service 52

Customer Service Omnichannel Artificial Intelligence CRM 52

CommBox

MAY 11, 2022

Customer service. Because keeping your customers happy isn’t just good for your karma. A whopping 93% of customers will make repeat purchases from companies that offer excellent service, while 83% feel more loyal to brands that respond to – and resolve – their complaints. It’s good for your bottom line, too.

Customer Service 98

Customer Service Artificial Intelligence Omnichannel CRM 98

Logicalware

JUNE 16, 2023

Now, the question arises: how can businesses harness the power of ChatGPT to enhance their customer service? ChatGPT was developed by OpenAI and is an advanced form of artificial intelligence (AI) used to communicate with humans about everyday topics based on the information it finds online. But first, what is ChatGPT?

Customer Service 52

Customer Service Artificial Intelligence AI Customer Satisfaction 52