DMG Consulting

OCTOBER 13, 2023

Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. AI: The Future Brain of Contact Centers View this article on the publisher’s website. No person or government is going to stop the AI revolution, and regulating it is going to be very difficult.

Contact Center 77

Contact Center AI Artificial Intelligence Government 77

Uniphore

OCTOBER 26, 2021

Uniphore provides a unique value proposition that combines improved CX along with a great return-on-investment, increasing customer satisfaction while driving cost savings. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. Today’s emotional intelligence software operates in much the same way: analyzing nonverbal cues – like tone, voice quality and subtle facial expressions – to interpret emotional information. Video will be Preferred CX Platform.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Logicalware

MARCH 21, 2024

Elevate is your golden ticket to get front-row seats to the ever-changing world of CX. It’s a conference all about taking CX to new heights by utilising AI technologies and innovative CX solutions, empowering contact centre agents, and transforming your contact centre strategies. Don’t miss this year’s hottest CX event.

CX 52

CX AI Social Media Innovation 52

Doing CX Right

JULY 14, 2020

Given the increased focus, employees and leaders with CX skills are in great demand. While on the job training and reading books provide great learnings, getting CX certified from a formal university program can accelerate your career. 5 REASONS TO GET CX CERTIFIED FROM ANY THESE SCHOOLS: FLEXIBILIT Y & CONVENIENCE.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Experience Investigators

JUNE 4, 2024

Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%). What should CX leaders do to ensure data privacy? So what can CX leaders do to address customer data privacy concerns while delivering personalized experiences? Why should CX leaders care about data privacy?

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Experience Investigators

JUNE 4, 2024

Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%). What should CX leaders do to ensure data privacy? So what can CX leaders do to address customer data privacy concerns while delivering personalized experiences? Why should CX leaders care about data privacy?

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Zendesk

JANUARY 18, 2024

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. We use artificial intelligence (AI) more than we think—some of us speak with Siri or Alexa every day.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Fonolo

MARCH 25, 2019

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company. He has vast experience in the world of AI & CX. What the Future Holds.

Artificial Intelligence 70

Artificial Intelligence AI Contact Center Machine Learning 70

Fonolo

MARCH 7, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company.

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

Beyond Philosophy

OCTOBER 28, 2021

From taking an education stance with the organization to embedding cues in an experience that change how you do business, taking a leadership role in your firm unleashes the dramatic power of Customer Experience management. . Customer Science combines technology, customer data, and artificial intelligence (AI).

Customer Experience 97

Customer Experience CX Net Promoter Score Artificial Intelligence 97

Experience Investigators

MARCH 8, 2021

And what’s most important to prioritize in education? Let’s dig into some of the ways you can create the right environment for the right education to create a customer-centric culture. That means ideally having some foundational pieces in place, like your CX Mission Statement and your CX Success Statement. .

Customer Experience 98

Customer Experience Customer Journey Map Education Artificial Intelligence 98

Execs In The Know

OCTOBER 29, 2021

Basic chatbots are good at handling very low-hanging fruit, but smart chatbots (those powered by artificial intelligence [AI]) are even better at reducing support volume and arming agents with the right information. As you can see, CX technology is always a big part of the story. Chatbots are Good; Smart Chatbots are Better.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Fonolo

JUNE 6, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company.

Artificial Intelligence 52

Artificial Intelligence AI Contact Center Social Media 52

SugarCRM

JANUARY 9, 2024

Customer Experience (CX) is about building more robust relationships with your customers and prospects. With Artificial Intelligence (AI) and Generative AIon the rise, integrating them into your customer relationships is critical. When lacking trust, brands usually end up having a very transactional relationship.

AI 32

AI Artificial Intelligence Customer Experience Engineering 32

Beyond Philosophy

JANUARY 28, 2019

5 CX Concepts to Stay Ahead of the Competition. Focus on the ROI of CX improvement. If you have low results for your CX efforts, or worse, no record of your results, you will not be a resource that is paying off. A renewed focus on the ROI of your efforts is vital to the longevity of your CX program.

CX 139

CX Net Promoter Score AI Artificial Intelligence 139

Zendesk

DECEMBER 11, 2023

Artificial intelligence (AI) is powering one of the biggest transformations in history, but powering AI is vast amounts of energy— an estimated 85.4 This in turn has helped to reduce over 600 tonnes of CO2e from customer experience (CX) activities —roughly equivalent to 133 gasoline-powered vehicles driven for one year.

AI 52

AI Artificial Intelligence Engineering Education 52

Execs In The Know

MARCH 22, 2023

It is an opportunity for our industry’s best and brightest to share, in their own words, their insights on these preliminary results to educate our readership. It is an opportunity for our industry’s best and brightest to share, in their own words, their insights on these preliminary results to educate our readership.

CX 52

CX Contact Center Start-ups Education 52

Fonolo

AUGUST 30, 2018

Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. We’ll talk about: How AI Can be Used to Create Better CX. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Successful Cases Studies.

AI 73

AI Artificial Intelligence Contact Center Customer Experience 73

Zendesk

OCTOBER 17, 2023

ChatGPT is an impressive conversational AI (artificial intelligence) chatbot by OpenAI that launched in 2022. Cognitive technology, such as artificial intelligence (AI), natural language understanding (NLU), machine learning (ML), and natural language processing (NLP), train the bot to understand context and human language patterns.

Customer Service 52

Customer Service Artificial Intelligence AI Machine Learning 52

Fonolo

SEPTEMBER 20, 2018

When it comes to Artificial Intelligence (AI), there are many fear-mongering headlines in circulation. A simple way to get the ball rolling on educating others about the positive side to AI is by pointing towards its history and origin. It all began in 1955 when John McCarthy first coined the term ‘artificial intelligence’.

AI 65

AI Artificial Intelligence Machine Learning Non-Profits 65

Lumoa

OCTOBER 31, 2018

We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The situation when B2B CX was very distant from B2C CX has been rapidly changing. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Execs In The Know

MAY 4, 2023

In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling. April: When I joined woom Bikes, the U.S.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Fonolo

SEPTEMBER 12, 2018

Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. We’ll talk about: How AI Can be Used to Create Better CX. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Successful Cases Studies.

Artificial Intelligence 59

Artificial Intelligence Contact Center AI Innovation 59

Execs In The Know

OCTOBER 29, 2021

Basic chatbots are good at handling very low-hanging fruit, but smart chatbots (those powered by artificial intelligence [AI]) are even better at reducing support volume and arming agents with the right information. As you can see, CX technology is always a big part of the story. Chatbots are Good; Smart Chatbots are Better.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

Zendesk

DECEMBER 2, 2020

That’s why we got together with Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye to talk about how good CX (and a little planning) can help keep the holidays merry and bright. How/why did it lead to CX or your interest to dive deep into numbers? In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC!

E-commerce 76

E-commerce CX Net Promoter Score Artificial Intelligence 76

Experience Investigators

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. This isn’t just a CX issue. This is a game changer in every industry, and CX leaders will be asked to participate whether they’re ready or not!

AI 52

AI Customer Service Customer Experience Machine Learning 52

SurveySensum

NOVEMBER 23, 2023

For many B2B and e-commerce businesses, digital CX is the norm, with offline interactions being either very rare or completely nonexistent. There are multiple things that influence how CX and the expectations for it develop, both from consumers and from businesses. Why Is Digitization Important?

Customer Experience 52

Customer Experience E-commerce CX AI 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. CX Pulse Podcast Listen here Best for: Real-time customer service insights CX Pulse Podcast is apt for businesses interested in keeping their finger on the pulse of customer service trends.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Zendesk

JUNE 1, 2022

According to the Zendesk Customer Experience (CX) Trends Report 2022 , only 21 percent of shoppers say companies make it easy to interact with them. Our CX Trends Report shows the clear relationship between effective communication and a company’s ability to build relationships that improve customer engagement and retention.

Social Media 98

Social Media Omnichannel Touchpoint Artificial Intelligence 98

SurveySensum

DECEMBER 29, 2023

Educating stakeholders on the tangible benefits of patient-centered care, coupled with real-world success stories showcasing the positive impact of integrated patient experience insights, aids in garnering support and dissipating resistance. (2020). Ethics and Governance of Artificial Intelligence for Health. Endres, M.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Shep Hyken

SEPTEMBER 10, 2021

A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. . Educate your customers about the new technologies so that they can easily extract value from the innovations.? .

Customer Experience 90

Customer Experience Artificial Intelligence Customer Expectations Innovation 90

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. CX Intelligence Summit April 10, Boston, MA. Join us for this highly educational and interactive full-day event.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Experience Investigators

OCTOBER 4, 2022

If you haven’t yet, we recommend a CX Mission Statement and CX Success Statement to help you define success.) Related Article: CX Mission Moments: 3 Ways to Turn Words into Actions . Related Resource: Get our FREE CX Success Statement Workbook. This type of success relies on super customer service.

Customer Service 52

Customer Service Customer Experience Artificial Intelligence CX 52

SugarCRM

JUNE 25, 2020

More recently, there is a shifting focus on the customer experience (CX), and businesses see that as a reason to invest in CRM technology. The problem is that in most cases, there is no CX strategy. What is our CX strategy, and what customer data do we need when to improve the customer experience?

CRM 49

CRM Education Artificial Intelligence Customer Relationship Management 49