Lumoa

JUNE 23, 2021

Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

Fonolo

OCTOBER 10, 2018

Many brands have recognized this fact, and are responding appropriately with innovative strategies. Turn your attention to these great examples of how the world’s biggest brands are putting their customers first and seeing massive customer growth as a result. Leverage Artificial Intelligence.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Experience Investigators

JUNE 4, 2024

Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%). Clearly, organizations have room to better explain why they collect customer data and how they use it. So what can CX leaders do to address customer data privacy concerns while delivering personalized experiences?

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Experience Investigators

JUNE 4, 2024

Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%). Clearly, organizations have room to better explain why they collect customer data and how they use it. So what can CX leaders do to address customer data privacy concerns while delivering personalized experiences?

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Intercom

JULY 13, 2023

Here are some of the biggest considerations for customer service leaders as we embark on this once-in-a-generation shift in how we provide support. Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Confirmit

DECEMBER 17, 2018

The company’s push for constant innovation is underpinned by the company’s long-standing use of the Confirmit Horizons platform. In this video, Matthew Powell of B2B international talks about the role of artificial intelligence (AI) on the future of the MR industry. Voice of the Customer Videos.

B2B 40

B2B Artificial Intelligence Innovation AI 40

Confirmit

DECEMBER 25, 2018

In this webinar, Claire Sporton, SVP CX Innovation at Confirmit and guest speaker Faith Adams, Analyst, Forrester Research discusses the techniques and technologies that will help businesses take CX to the next level. Why predictive analytics and Artificial Intelligence will help augment – but not replace – your human teams. -

Artificial Intelligence 40

Artificial Intelligence CX Predictive Analytics Voice of the Customer 40

DMG Consulting

JULY 1, 2019

The new contact center solution should use artificial intelligence and machine learning (including deep and neural learning) as its “brain,” enabling true adaptive and intelligent routing. And I want to be able to use my own carriers and still have the option of using the vendor’s, if they have a better price.

Contact Center 76

Contact Center Artificial Intelligence Machine Learning Voice of the Customer 76

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. O ne of the deepest for us has been the voice of the customer. It’s been a game changer because it has allowed us to build trust with both our customers and our team members.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

DMG Consulting

SEPTEMBER 26, 2018

Innovation in the speech analytics (SA) market is reinvigorating this highly valuable sector. There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. We’re at a major and exciting inflection point.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

DMG Consulting

JANUARY 2, 2018

The technical innovation that is coming from leading providers of speech analytics is compelling, and there are substantial differences between current and older applications. This is absolutely the case for customer journey analytics. Artificial intelligence (AI) is the buzziest term in the technology arena.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

Experience Investigators

MARCH 8, 2021

Customer Feedback. If you have a Voice of the Customer (VoC) program, explain that and how it works. Instead of explaining a learning path as something that will just help you be a better accountant, help your learners see how learning will help your customers live their missions. How are the insights achieved?

Customer Experience 98

Customer Experience Customer Journey Map Education Artificial Intelligence 98

1 to 1

OCTOBER 23, 2020

In particular, connecting humanity and technology through AI and data strategy are emerging as key priorities to improve the digital-first customer experience and help shape the future of CX. Artificial intelligence takes in information and is widely exposed to the biases around it. Do not become stagnant in an evolving world.

AI 26

AI CX Artificial Intelligence Gaming 26

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. HOWEVER, I also argue that despite that, too many consumers continue to endure ‘random’ or ‘unexpected’ experiences as a result of the inconsistent delivery of the end-to-end customer journey. CX is a tough business.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Beyond Philosophy

MAY 12, 2021

Organizations can understand the customer better and react faster to what they need. Porte was most excited to find in the research that 78 percent of business leaders reported investments in artificial intelligence (AI). Also, AI was high on the lists, as well as chatbots and intelligent virtual assistants.

Customer Expectations 88

Customer Expectations AI Machine Learning Technology 88

ClearAction

OCTOBER 1, 2018

The Future of Customer Experience Calls Urgently for a Significant Shift Lynn Hunsaker. The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. By asking customers about the challenges they are facing while shopping from you.

Retail 52

Retail Customer Feedback CX Social Media 52