ECXO

MAY 14, 2024

The Evolution of Business Relationships: Not B2B nor B2C, but H2H In the ever-evolving world of business, a new paradigm is emerging that transcends traditional models and approaches to commerce, which I am a big defender of. This includes advocating for labor rights and fighting against child labor and exploitation.

B2C 52

B2C B2B Artificial Intelligence Non-Profits 52

Intercom, Inc.

OCTOBER 29, 2019

Indeed, among our customers were B2C companies, small businesses, and large enterprises along with customers in places and industries well beyond Silicon Valley. Business Operations initiated segmentation because of its high priority and our mandate to catalyze collaboration and push progress.

B2C 184

B2C Finance Engineering Sales 184

Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

TeamSupport

JUNE 3, 2020

Other signs include no software integrations (which creates duplicate work), software built for B2C (business-to-consumer) when they are B2B, and no set standards for responding to customers based on issue severity. Believe it or not, some companies are still relying on spreadsheets to manage different areas of customer support.

B2B 64

B2B B2C Finance Business Operations 64

Confirmit

MARCH 22, 2020

The global raise of Covid-19 has wreaked havoc and left a trail of confusion on every topic from business operations to toilet paper. It is also important to consider the survey’s audience: B2B, B2C, Employees/VoCE, etc. I think we all can agree these are trying times.

Customer Experience 52

Customer Experience B2C Hospitality Hospitality 52

Lumoa

MARCH 20, 2018

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. b2c customer experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64