Hodusoft

APRIL 17, 2024

That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. After the mass production of auto attendants began, all types and sizes of organizations used it to route incoming calls to the right agents. What is an Auto Attendant?

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Hodusoft

OCTOBER 26, 2023

They are robocalls—automated telephone calls that deliver prerecorded messages. What starts as an irritating phone call can rob you of your identity, and your life’s savings, and do a lot more damage than you can imagine. billion robocalls between January and August 2023, and each person receives about 17 spam calls every day.

Government 52

Government Compliance Education Engineering 52

Zendesk

JUNE 15, 2023

In the resume example above, the rep says they “engage with 80 clients per day,” which sounds more impressive than simply saying they “handle a high volume of calls.” In the example above, the applicant calls out how many clients they handle and their typical workload. The specific number makes their experience more concrete.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

SurveySensum

JULY 14, 2020

While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

AUGUST 23, 2018

The success of these industry leaders is thanks to their shared knowledge of (and ability to act on) a simple truth: the best defense is a good offense. This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Comm100

SEPTEMBER 7, 2017

These live chat interview questions and answers will help you get to know your prospective agents, and decide if they are the best match for your company. It means empathizing with them and their experiences, and working hard to find the best solution to your customers’ problems. What skills could you bring to our live chat team?

Sports 44

Sports Customer Service Start-ups Construction 44