SurveySensum

SEPTEMBER 28, 2023

Here are some other things you can do to avoid asking vague or leading questions: Remove Biased Language: Don’t use qualifiers like “amazing,” “quick,” or “fantastic” in front of a question. Did you know that 96% of dissatisfied customers never return to a business they’ve had a negative customer service experience with?

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

SurveySensum

OCTOBER 19, 2023

So, let’s start this blog by understanding what is a product survey. You are the smartphone company’s project head. Your new phone, with great features, a sleek look, and a high-quality camera, didn’t sell well after the launch. And even the customers started showing dissatisfaction. What is a Product Survey?

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

SurveySensum

FEBRUARY 6, 2024

Yes, this hurts like a breakup! ” But it doesn’t end there – businesses listen and come up with new ideas to convince customers to stay. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. But fret not; there is one thing you can do!

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing also reveals how to increase consumer involvement and engagement, convey exclusivity and desirability, and prompt customer action and loyalty with scientifically proven principles such as autonomy bias, storytelling, and the Von Restorff effect. Here is the link.

CX 52

CX Social Media Sports Customer Service 52

SurveySensum

OCTOBER 24, 2023

And yes, to make the process easy – it is always recommended to have an efficient product feedback platform. We’ll explore all this in this blog along with 13 strategies for creating effective product feedback surveys. Do you want to stay updated with your customer needs and preferences to enhance your product?

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

ProProfs

DECEMBER 5, 2022

In this blog post, you’ll find everything you need to know to develop and execute a winning talent assessment strategy. Avoid Hiring Mistakes. More than two-thirds of tech organizations worldwide experienced a talent shortage in 2021. . Needless to say, the struggle is real! This is where a talent assessment strategy comes in.

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. You might be familiar with Scott Brinker’s famous martech landscape slide. What is a marketing technology stack?

Technology 223

Technology Technology B2C B2B 223