Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. Loyal customers are likely to buy from you again and refer you to others, increasing your revenue. Customers who don’t feel committed to your brand are more likely to churn and spread negative word-of-mouth.

Customer Loyalty 110

Customer Loyalty Net Promoter Score NPS Voice of the Customer 110

Beyond Philosophy

OCTOBER 7, 2021

To most companies, it invariably means “customers give us all their money.” ” But that is not what loyalty is. So, today we’re going to talk about the five rules that will build customer loyalty. Before we get into the rules, let’s talk about what loyalty is. Ask Wells Fargo.

Customer Loyalty 172

Customer Loyalty Start-ups Customer-Centric Organization Customer Relationship 172

Customer Think

NOVEMBER 21, 2023

In business, customer loyalty is the backbone of profitability. That’s why every business owner should strive to create a group of returning loyal customers. The key to gaining customer loyalty? Customers need to feel an emotional connection to your products and business as a whole.

Customer Loyalty 78

Customer Loyalty 78

Customer Think

APRIL 2, 2024

In the rapidly evolving retail landscape, customer loyalty has emerged as a crucial factor determining the success and sustainability of businesses. For years, retailers have relied on traditional loyalty systems, offering points or discounts based on purchases to incentivize repeat buying behavior.

Customer Loyalty 58

Customer Loyalty Retail Technology Technology 58

Customer Think

JANUARY 31, 2023

By understanding your customers and their preferences, you can more efficiently target your marketing efforts to create loyalty. The trends toward generating customer loyalty are harder than ever, where 88% of consumers say it takes three or more purchases to build brand loyalty.

Customer Loyalty 111

Customer Loyalty 111

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Customer Think

NOVEMBER 7, 2023

One of the best ways to come up with a customer loyalty strategy is to understand the psychology behind it. Customers loyal to your brand are more likely to make repeat purchases, spend more money, and recommend your products or services to others. They form a community rather than a generic base of users and […]

Customer Loyalty 72

Customer Loyalty 72

Customer Think

OCTOBER 8, 2021

During the Covid-19 pandemic, several factors came into play that disrupted customer loyalty and negatively impacting revenue. Aside from attracting customers, you should also focus on rebuilding customer loyalty. Below are 5 tips for inspiring customer loyalty in […].

Customer Loyalty 124

Customer Loyalty 124

Customer Think

MARCH 31, 2023

By George Korizis and Jon Glick During times of economic uncertainty, supply chain disruptions and an ever-shifting talent market, fostering and strengthening relationships with customers has never been more important for a brand’s survival.

Customer Loyalty 83

Customer Loyalty Omnichannel Customer Experience 83

The Customer Service Blog

SEPTEMBER 14, 2023

What can the 'ketchup surcharge' teach us about customer loyalty? This is an interesting question from a customer loyalty perspective. So adding an extra sneaky £2 to the bill for a small portion of tomato sauce is a really bad customer retention strategy. In July, inflation for sauces and condiments stood at 28.4%

Customer Loyalty 67

Customer Loyalty Social Media Customer Retention Start-ups 67

Beyond Philosophy

OCTOBER 17, 2016

They are loyal because of the Customer Experience they remember you provided. Furthermore, customers don’t remember the entire experience but only bits and pieces. It is important to get these memorable bits right, or your customer loyalty will certainly go to pieces. Don’t believe me?

Customer Loyalty 167

Customer Loyalty Customer Experience 167

Customer Think

APRIL 21, 2023

From our experience, most brands that struggle with customer loyalty spend too little time focussing on what they are doing internally. Fixing issues with loyalty is difficult. We want to go out on a limb here. And it’s made worse by bad behaviours tha.

Customer Loyalty 75

Customer Loyalty 75

Totango

DECEMBER 14, 2021

The holidays give you a unique annual opportunity to build goodwill with customers that can last all year and promote long-term loyalty. Because of this, knowing how to build customer loyalty during the holidays greatly strengthens your ability to cultivate stronger relationships with your customers.

Customer Loyalty 82

Customer Loyalty Net Promoter Score Customer Satisfaction Sales 82

Customer Think

JUNE 11, 2023

If you haven’t already heard, AI is the key to winning customer loyalty today! As the digital revolution transforms our business landscape, customers are demanding ever more from their interactions with companies. At least that’s my opinion; let me know what you think in the comments.

Customer Loyalty 90

Customer Loyalty AI Customer Experience 90

Customer Think

SEPTEMBER 24, 2021

Did you know that returning customers spend around 70% more money on products when compared to first-time customers? Customer loyalty is customers’ likelihood of doing repeat business with your company, which is crucial to create a successful business.

Customer Loyalty 111

Customer Loyalty 111

ClientSuccess

AUGUST 17, 2022

While it may take years for some customer partnerships to get to this desired mutually beneficial place, there are a few steps CSMs can take on the back end to move things along faster. Customer loyalty and retention: a match made in heaven. The short answer is that customer loyalty and retention inform and influence the other.

Customer Loyalty 82

Customer Loyalty Customer Retention Customer Relationship Customer Feedback 82

Customer Think

NOVEMBER 19, 2021

In addition to the standard customer retention strategies, companies nowadays have to divert more and more attention to another medium — social media. Social media can be one of the best places to build customer loyalty because, by its very nature, it encourages engagement between brands and customers.

Social Media 108

Social Media Customer Loyalty Customer Retention 108

Zonka Feedback

JUNE 20, 2023

Unable to find the best NPS tool for Zendesk to measure your customer loyalty & retention in your CRM? Checkout this blog to find the list of the top 10 NPS tools you can use. Just imagine what if you lose 30% of your loyal customers? What if they leave you because of a bad experience?

NPS 40

NPS Customer Loyalty CRM 40

Customer Think

MAY 4, 2023

The recent pullback in headcount and spending at technology companies has put a big dent in marketing team budgets. We’re seeing this impact spread beyond the tech sector, squeezing marketing spend across industries. At the same time, consumers are demanding more personalized experiences, which requires investment in better marketing approaches.

Customer Loyalty 122

Customer Loyalty Technology Technology 122

ClientSuccess

JULY 6, 2022

Often used to open the door to these more unique customer experiences, customer loyalty programs can be an excellent idea for CSMs and team leaders alike to delve into some of these new ways to connect and engage with customers. What is a customer loyalty program? Toolkit: How To Build Customer Loyalty.

Customer Loyalty 79

Customer Loyalty Start-ups Sales Customer Experience 79

Customer Think

FEBRUARY 2, 2023

Original image by ©2023 Wallet Factory Do you want to increase your customer loyalty and give your customers more reasons to keep coming back? It is no secret that regular customers are one of the greatest assets for any company. It’s time for you to create a unique reward program for your business.

Customer Loyalty 75

Customer Loyalty Technology Technology 75

Customer Think

DECEMBER 20, 2023

Over the last three decades, brands have invested billions of dollars in the customer experience (CX) in the quest to gain competitive advantage in revenue generation, market share and customer loyalty. For some brands, these investments have paid off.

Customer Loyalty 49

Customer Loyalty Technology Technology CX 49

Customer Think

AUGUST 16, 2023

In today’s competitive business landscape, earning and maintaining customer loyalty is more critical than ever. Let’s explore some of the top lessons in customer loyalty to see how you can improve your business and see some growth in this area. The Core Elements of Exceptional Customer […]

Customer Loyalty 52

Customer Loyalty 52

Customer Think

DECEMBER 14, 2022

The cost of living crisis is biting and we don’t need to look hard to find evidence of this. The Guardian’s business tracker following the recent Black Friday paint’s a telling picture.

Customer Loyalty 80

Customer Loyalty Retail 80

Comm100

FEBRUARY 6, 2023

Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it. Customers appreciate when companies make it easy for them to do business.

Customer Experience 76

Customer Experience Omnichannel Social Media Touchpoint 76

Customer Think

SEPTEMBER 8, 2023

Heading into Apple’s WWD earlier this year, rumors rumbled that the titan tech company would unveil a drastically enhanced mobile wallet with iOS 17. The event came and went, and then shortly after, Apple released a video unveiling a couple of arguably minor new payment- and ID-related enhancements.

Customer Loyalty 126

Customer Loyalty Technology Technology 126

Customer Think

MARCH 20, 2023

Customers spend their money on businesses that give them the value and attention they need. Satisfied customers are the cornerstone of repeat business, and one key to keep them coming back is maintaining regular communication. Texting offers an easy approach to fostering customer relationships […]

Customer Loyalty 87

Customer Loyalty Customer Relationship 87

Customer Think

JANUARY 22, 2023

However, we can make educated guesses about the trends that are most likely to affect loyalty and customer relationship management (CRM). […] From inflation to recession worries, 2022 has certainly kept marketers on their toes trying to keep up with the mood of consumers.

Customer Loyalty 126

Customer Loyalty Customer Relationship Management Education CRM 126

Beyond Philosophy

MARCH 14, 2016

Over time, this sort of inequality can send a message that a brand doesn’t care about the customers who are most loyal – the ones who buy more items and bring their friends along. In changing its program, Starbucks has tapped into one of the key elements of customer loyalty. How many rewards cards do you have in your wallet?

Customer Loyalty 113

Customer Loyalty Customer Experience CX 113

Beyond Philosophy

DECEMBER 14, 2017

To learn more about the Peak-End Rule and how you can use it to develop customer loyalty and retention, join us for our FREE, 30-minute webinar, “The Most Powerful Thing I Have Learnt in the Last 10 Years,” on Thursday, December 16 at 11 am EST. To register, please click here. Astonishing BIG Gains from Little Changes!

Customer Loyalty 151

Customer Loyalty Sports Start-ups Customer Experience 151

Customer Think

NOVEMBER 13, 2023

B2B leaders know their continued resilience, and recovery from the shocks of the past few years, is rooted in their customers. Republished by author from: [link] Economic forecasts are subdued for 2024. There are some shards of light. But, uncertainty remains high in Americas, Europe, the UK and beyond.

Customer Loyalty 80

Customer Loyalty B2B Technology Technology 80

Beyond Philosophy

APRIL 13, 2018

A lot of business professionals talk about customer loyalty. Or they do know what they are talking about, but what they are talking about is not customer loyalty! Many of the organizations I have worked with say that customer loyalty means, “the customer buys everything from us.” Great customers?

Customer Loyalty 83

Customer Loyalty Sales Education Customer Experience 83

Customer Think

JUNE 22, 2023

Customer experience (CX) is not just a buzzword but an integral part of business success. 85% of buyers are willing to pay more for a better customer experience, according to a PWC report, making it a prime focus area for businesses.

Customer Loyalty 52

Customer Loyalty CX Innovation Technology 52

Beyond Philosophy

MARCH 15, 2017

A few years ago, Harvard Business Review told us all that excellent customer service was not the foundation of customer loyalty, as we once thought, but instead a minor influence. The authors argued bad customer service had the most impact on loyalty—by destroying it. The Easy Path to Customer Loyalty.

Customer Loyalty 121

Customer Loyalty Customer Experience Customer Expectations Customer Service 121

Customer Think

FEBRUARY 1, 2022

The benefits of unifying loyalty and CDP data. Three CDP use cases for customer loyalty. Enterprise customer data platforms are useful for improving loyalty by giving personalized and consistent experiences to all customers at any time.

Customer Loyalty 52

Customer Loyalty Technology Technology 52

ClientSuccess

MAY 3, 2022

For CSMs looking to build strong customer loyalty with their current customers or, in the case of new customers, kick things off in the right direction, it’s essential to realize that not all customer relationships will result in customer loyalty. Toolkit: How To Build Customer Loyalty.

Customer Loyalty 52

Customer Loyalty Customer Relationship Start-ups 52

Beyond Philosophy

DECEMBER 20, 2019

In my latest book, The Intuitive Customer , one of the key imperatives is to recognize that customer loyalty is a function of memory. We also know that customers form memories using the Peak-End Rule. Customer loyalty is a function of customers’ memories. The Significance of Memory.

Customer Loyalty 156

Customer Loyalty Customer Experience Customer Experience Management Customer Service 156