ProProfs

SEPTEMBER 15, 2022

Whether working in an office or remotely, conflict is a natural and inevitable part of one’s professional life. Such conflict can be with team members, higher-ups, or even customers. . Interestingly many consider workplace conflict a time-wasting and productivity-draining exercise. It doesn’t have to be so. Let’s start.

Start-ups 52

Start-ups Innovation Social Media Customer Service 52

Hodusoft

NOVEMBER 1, 2022

What is First Call Resolution (FCR): A Complete Guide. Customer service has become a competitive aspect for all businesses. Companies, regardless of their size, are leaving no stone unturned to improve their customer service experience. What is the first call resolution (FCR)?

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Callminer

APRIL 30, 2020

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. The most successful companies have solutions in place for monitoring customer interactions and analyzing customer sentiment. Be sure to apologize.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

Zendesk

JANUARY 18, 2022

Most businesses strategize sales through the eyes of the customer. What do customers want? How do we make customers happy? These are all worthwhile questions—and the customer is certainly important—but no company can help their customers if they have internal issues in serious need of fixing. S&OP process.

Finance 52

Finance Sales Non-Profits CRM 52

Comm100

AUGUST 11, 2016

There are so many different customer service support channels these days that it can be hard to know where to focus your efforts. The following list will provide you with 20 skills that customer service operators need to strengthen support across channels. Understand the customer’s experience. Flexibility.

Customer Service 43

Customer Service Start-ups Gaming Manufacturing 43

Fonolo

FEBRUARY 11, 2021

It’s easy to get complacent in the call center, taking customer queries one after the other. The Executive Guide to Improving Call Center Metrics. By revisiting your business’ goals and values, you can make a much-needed pivot to improve the impact your call center has on your company — and more importantly, your customers!

Start-ups 141

Start-ups CX Technology Technology 141

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”.

Customer Service 207

Customer Service Start-ups Education Gaming 207