blog how-to-help-customer-service-employees-move-away-from-scripts 
Callminer
MAY 11, 2020
When employees exhibit disgruntled behavior, it’s concerning for managers. Not only are managers concerned for their employee’s well-being and happiness, but disgruntled employees can contribute to a stressful working environment for the whole team. Siawash Popal. Reuben Yontan. Becky Beach. William Taylor. Leonard Ang.
Comm100
OCTOBER 25, 2017
Google’s autocomplete suggestions can be pretty telling in what people around the world are thinking about their customers – and as well as Google itself, there’s some great tools out there to help curious customer service professionals see all of the questions people are asking about customers all around the internet.
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CX Journey
OCTOBER 20, 2015
It appeared on their blog on April 23, 2015. There's a lot of talk about how much effort a customer is required to put forth in order to complete some task with an organization, whether it's to buy a product, to get an issue resolved, or to do something else. What about employee effort? How do we measure that?
Customer Service Life
JUNE 26, 2017
Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. This article was originally published on the FCR blog on June 9, 2017. He talked about how we build trust with our customers by delivering a consistent, predictable experience.
Comm100
DECEMBER 8, 2020
It takes careful management of a lot of moving parts. These solutions are here and they are here to help. Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. It takes patience and dedication.
Comm100
MARCH 2, 2022
Credit unions are not-for-profit and are owned by the people who use its services – their members – rather than shareholders or investors like banks typically are. This means that while making a profit is a bank’s priority, credit unions’ overriding goal is to provide the best service to their members. Table of contents.
CommBox
OCTOBER 18, 2023
Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. AI chatbots understand customer intents and provide intuitive responses 24/7, across communications channels. What is Generative AI?
Expert insights. Personalized for you.
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