Execs In The Know

OCTOBER 6, 2022

With this already massive and increasing spending by consumers, global brands will need to ensure they have the proper resources to support increased customer volume. Before we dive in, let’s take a look at how companies are managing their customer support operations today and how it compares to how customers want to be supported. .

Retail 52

Retail E-commerce Contact Center Social Media 52

Win the Customer

DECEMBER 24, 2015

The final two months of the year can represent up to 40% of overall sales for the year for some companies, making the holiday season a critical time of the year especially for consumer-focused organizations. The team at Talkdesk recently published their tips to getting customer service teams ready for the holiday.

Omnichannel 75

Omnichannel Sales Customer Service Customer Experience 75

Zendesk

DECEMBER 1, 2021

Here, companies can help educate potential customers by creating a solid knowledge base, by providing a chat option to answer questions, and by offering information through blog posts, webinars, and other marketing materials in order to ease the customer into the next step. Customer engagement is key here. Loyalty or advocacy.

CRM 52

CRM Social Media Customer Acquisition Customer Loyalty 52

Comm100

NOVEMBER 10, 2016

Every industry can expect a solid hike in sales during the holiday season, and this year is no exception: according to the National Retail Federation, sales this year are predicted to increase 3.6% To prepare for the flood of shoppers before the holiday season, many retailers take to seasonal hiring. What was the abandonment rate (i.e.

Legal 56

Legal Retail Healthcare Start-ups 56

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Employee engagement is a measurement of how emotionally invested employees are in their job responsibilities and how committed and dedicated they are toward their team and organization. If yes, we have great news for you.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Confirmit

DECEMBER 21, 2016

I’m excited to write this blog just as I approach my 2-year anniversary with Confirmit! At this time back in 2014, I was just getting ready to start. Since we started in early December, part of our first week was attending the office Holiday party. I’ll never forget the first week at the Confirmit Emeryville office.

VOE 53

VOE Text Analytics VOC Voice of the Employee 53

Comm100

DECEMBER 8, 2017

Ready to send your customer a thank you letter? Did they contact your company for support? I also asked our management team to do the same, one day each week. These thank you notes helped Kerpen build loyalty and pride amongst his customers and team. I hope you and Emily enjoy the holiday! Thanks again!

Social Media 52

Social Media Start-ups Customer Retention Customer Service 52