Intercom, Inc.

MARCH 25, 2020

We’re also republishing this Help Center article to further help you reduce your Support team’s load so they can provide your customers with the personal support they need. You should put all of these questions and their answers together in an article , a blog post or on your website. Tag conversations for later.

Start-ups 160

Start-ups 160

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. There are five such areas where I see significant gains for your contact center by upgrading in 2019 if you haven’t already. Slack has revolutionized contact center communication. Hint: Focus on Agent Performance.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Zendesk

JULY 30, 2021

This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. ViiBE (Chat) is a video assistance technology dedicated to help desk support in call centers. Verse for Sell. ViiBE for Chat.

E-commerce 52

E-commerce Construction Sales Government 52

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. You want to hire a live chat agent who does some or all of the following: Maintains eye contact. Doesn’t interrupt. Team Player.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. Practice #2: Plan for repeat contact handling. Support teams choose to handle repeat contacts a variety of different ways. Practice #4: Use custom fields instead of tags. Practice #3: Simplify agent views.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

Comm100

DECEMBER 14, 2022

A welcome screen that collects this data from a visitor can then guide them to the relevant pages depending on their intent. But if the address of the person they wished to contact isn’t available in the database at the moment, the search might come up empty. Merge tags can help you personalize an email beyond just first names.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Comm100

SEPTEMBER 7, 2017

eBook] The Guide to Becoming a Top Performing Live Chat Agent. To further reduce first contact resolution, here we offer 12 essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Live chat customer service is rapidly becoming a norm.

Sports 45

Sports Customer Service Start-ups Construction 45