Inside Customer Service

DECEMBER 2, 2021

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. In other words, brand evangelists love you so much that they create more customers by sharing your story. Check out this video featuring my friend, Jamie.

Retail 261

Retail Social Media Finance Sales 261

CommBox

JULY 18, 2021

For example, if you have different tiers you offer to your customers that include different features at different prices and customers mostly ask about one feature, make sure to be transparent about the price of the particular package you’re offering. . Every new release should be followed by a blog or video explaining how to use it.

Social Media 52

Social Media Social Listening Customer Service Customer Experience 52

Intercom, Inc.

DECEMBER 6, 2019

These types of notifications highlight the stories users will want to open the app to read about. Whether it’s a new accessibility feature that makes using your tool easier or a new set of daily crosswords available to play, this type of push notification creates a better experience for users. Behavior-based messages. Frequency/timing.

Social Media 138

Social Media Start-ups 138

Zendesk

JUNE 15, 2021

Customer advocates can help you promote your product or service through a variety of outlets: blog posts, case studies, backlinks, and public speaking, to name just a few. Your advocates aren’t just spokespeople—they’re also your go-to customers for valuable product feedback and insights and for testing out new features and services.

Sales 64

Sales Net Promoter Score Social Media CRM 64

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos.

Engineering 165

Engineering Start-ups Finance Sales 165

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . There are many kinds of customer feedback tools offering multiple features. Best features. Feature-rich and easy-to-use. SurveySensum .

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52