Execs In The Know

FEBRUARY 17, 2023

To avoid being left out of the conversation, most brands have already implemented a social customer care strategy, having realized that their followers care as much about the product and service as they do about the experience. But being present and responsive is no longer enough to meet the demands of the modern social consumer.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Clearly, NPS occupies a special place in customer experience stardom, sitting atop the throne with its crown of glory firmly affixed.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Brands on social media typically send out 23 promotional messages for every 1 response given to their audience. That’s when the real nightmare started.

Social Media 49

Social Media Customer Service Start-ups Customer Survey 49

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks PR Software to Monitor Brand Across All Media. Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a loaded one.

Social Media 41

Social Media CRM Omnichannel Invoicing 41

Intercom, Inc.

OCTOBER 17, 2019

For once, the big debate isn’t about the brand of Post-Its or Sharpies. The theme of Marty Cagan’s most recent version of Inspired , his classic product management book, is outcomes over output. It’s not personas versus Jobs-to-be-Done. It’s not even about what should be a roadmap and what shouldn’t be.

Sales 119

Sales Engineering Start-ups Data Entry 119