Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. The UI is designed so that anyone without an analytics background can use it making it accessible to users with varying levels of technical expertise. Lumoa also easily integrated with their existing tools such as Zendesk. Read the full story.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Intercom, Inc.

DECEMBER 14, 2022

We were using Intercom for chat and Zendesk for ticketing, but now all of our support requests are in Intercom. Our new no-code bot builder offers the ultimate configurable and visual bot-building experience, helping you create a sophisticated automation strategy efficiently and without any technical knowledge. Come say hi ?.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Zendesk

MAY 26, 2021

We surveyed 3,000 customers across the world and looked at our data index of 90,000 companies using Zendesk to find this answer. A customer support team can fix a technical issue in the short term, but providing good customer service helps build relationships and establish a true partnership in the long term. Active listening.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

SurveySensum

JANUARY 24, 2024

Whether they come from customer support tickets, emails, community forums, etc, gather and organize them in one dedicated space. Technical feasibility : Assess the technical feasibility of implementing each feature. This is where the 7 strategies discussed in this blog come in handy. That’s good news!

Sales 52

Sales Customer Feedback Start-ups CX 52

Zendesk

JUNE 21, 2023

Zendesk CX Trends Report 2023 What is brand advocacy? “Brand advocacy programs are an important way to build relationships with your existing fanbase and help to expand it,” says Nicole Saunders, director of community at Zendesk. It can also help build your brand and positively affect marketing efforts.

Social Media 52

Social Media Net Promoter Score Education Construction 52

Zendesk

FEBRUARY 7, 2022

Jonathan Brummel, Director of Enterprise Support at Zendesk, puts it this way: The difference between customer service and customer support is that a customer support team can fix a technical issue in the short term, but providing good customer service helps build relationships and establish a true partnership in the long term.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Zendesk

AUGUST 24, 2021

This is why it’s essential for your B2B customer service team to have 24-hour technical support. According to the Zendesk Customer Experience Trends Report 2021, 65 percent of customers want their online interactions to be quick and easy, so you’ll want to do everything you can to ensure a fast and seamless service experience.

B2B 98

B2B Customer Service B2C Finance 98