SurveySensum

JUNE 24, 2023

According to the Zendesk Customer Service Report 2020 , 80% of customers stop doing business with a company if they experience poor customer service. It measures how well a company meets or exceeds customer expectations and fulfills their needs and desires. But how can you achieve this?

Business Growth 52

Business Growth Customer Satisfaction Net Promoter Score Text Analytics 52

CommBox

AUGUST 9, 2023

Read the latest trends surrounding 24/7 availability, discuss the primary benefits of 24/7 service and support to business growth and share the best practices for making a smooth transition to round-the-clock service with minimal effort. Chatbots can be used to engage, qualify, support, and collect customer data.

Omnichannel 52

Omnichannel AI CRM Customer Satisfaction 52

Hodusoft

MAY 26, 2022

As a next-gen technology, it has earned the reputation as a leading omnichannel contact center with a wide array of features. It is a powerful communication tool to help businesses achieve excellence in customer service. HoduCC has been enriching the customer service experience for small, medium, and large enterprises.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Hodusoft

MAY 5, 2019

We have created a contact center software called HoduCC that allows you to manage large call volume with optimal customer service efficiently and effectively. Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd.

Transportation 40

Transportation Contact Center Omnichannel Business Growth 40

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX). But how are we doing it? Discover below!

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. What do modern customers imply by good customer service experience? How does it level up your customer service? So, what is it?

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52