ClearAction

SEPTEMBER 27, 2018

Secrets to Customer-Centric Business Growth Lynn Hunsaker. A potter’s wheel makes a great metaphor for customer-centered business. The growth-generating strength of your customer experience efforts hinges on how customer-centered your business is.

Business Growth 74

Business Growth Non-Profits Sports Innovation 74

Intercom, Inc.

AUGUST 26, 2020

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency, to customer experience, to business impact. Customer expectations are on the rise and, at the same time, all parts of the business are facing increased pressure to operate more efficiently and at lower cost.

Customer Retention 233

Customer Retention Customer Satisfaction Customer Expectations Technology 233

Execs In The Know

MAY 26, 2021

During this special WFH-themed virtual briefing, those in attendance will have the opportunity to tap into the knowledge and expertise of an all-star lineup of solutionists and forward-thinking innovators. Daniel Borrelli — RPA Solution Engineer, NICE. Remote recruiting, hiring, training, and coaching best practices.

Innovation 52

Innovation CX Engineering Business Growth 52

Beyond Philosophy

APRIL 14, 2022

McDermott says this breaks down into a supply-side problem with customer support and a demand-side problem, which customers expect. McDermott says that in these cases, you have to illustrate to the C-suite how it can be tied to business growth in order to gain their interest investment.

Customer Satisfaction 78

Customer Satisfaction Contact Center Customer Acquisition CX 78

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Zendesk

MAY 11, 2022

As we move forward into the age of conversational CRM, your entire org is empowered to make use of the content and context of customer conversations and to build meaningful processes and automations around them. This turns your service organization into an engine for growth. Do better business with conversational CRM.

CRM 98

CRM B2C Compliance B2B 98

SurveySensum

APRIL 8, 2024

Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape. The digital landscape provides small businesses with a vast field for innovation, growth, and prosperity, provided they navigate it with the right strategies. It should accurately reflect your brand’s identity and values.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52