ECXO

JULY 26, 2023

This level of personalisation increases customer satisfaction, loyalty and advocacy = sustained growth. Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SugarCRM

MAY 10, 2022

We’ve since expanded SugarPredict’s powerful AI capabilities by adding sentiment analysis, designed to supercharge every sales and service interaction with the power of knowing each customer and prospect emotional state and intent. SugarCRM Named Product of the Year in the 2021 Sales and Marketing Technology Awards. We Made Bold Moves.

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

Hodusoft

DECEMBER 28, 2022

Businesses need a strong communication strategy to deliver seamless customer experiences. Call center management backed by cutting-edge call center technologies helps managers oversee their teams and be on top of things. Why do businesses need call center management?

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

SurveySensum

JANUARY 16, 2024

Continuous growth and innovation: Customer feedback is one of the first few steps you can take on your way to business success. You might be amazed at how obtaining customer insights and optimizing your products leads to business growth and innovation. Leverage digital tools and technologies.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Continuous growth and innovation: Customer feedback is one of the first few steps you can take on your way to business success. You might be amazed at how obtaining customer insights and optimizing your products leads to business growth and innovation. Leverage digital tools and technologies.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 83

Customer Experience ML Social Media CX 83

Hodusoft

JULY 19, 2023

Inbound call center software refers to a suite of tools and technologies used to manage and handle incoming customer calls within a contact center environment. It is designed with the intent of streamlining and optimizing the call handling process, improving customer service, and enhancing operational efficiency.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Hodusoft

MARCH 3, 2022

However, a full-fledged call center system is a distant dream for many small businesses given its costs (equipment, office space, infrastructure, IT support, and maintenance). As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Aquire

AUGUST 9, 2021

That way companies can improve their communication strategy and so strengthen customer relationships. You might well be thinking that this all sounds an awful lot like customer relationship management. CRM is focused on managing customer interactions through data analysis. So, what’s the difference?

Social Media 98

Social Media Omnichannel CXM CRM 98

SugarCRM

JANUARY 19, 2023

This has been identified as one of many challenges currently affecting businesses, alongside pandemic recovery, inflation, and other economic woes. Without appropriate intervention, this churn will be detrimental to business growth, revenue, and ultimately reputation.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

SugarCRM

AUGUST 11, 2022

This has been identified as one of many challenges currently affecting businesses, alongside pandemic recovery, inflation, and other economic woes. This churn will be detrimental to business growth, revenue, and reputation without appropriate intervention. Breaking the Silos: Fusing AI and CRM.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

Qualtrics

FEBRUARY 4, 2021

Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture. We can manage projects from home, meet face-to-face across continents, and send emails at the bus stop. We know that businesses grow by providing excellent customer experience, and customer experience is shaped by great employee experience.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Social Media 26

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience is customers’ realities compared to their expectations.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

Intercom, Inc.

APRIL 28, 2022

Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer – and for her, the Flywheel model is just a better metaphor for how today’s organizations interact with customers and how they can drive business growth.

CRM 118

CRM Start-ups Sales Customer Journey Map 118

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience is customers’ realities compared to their expectations.

CXM 90

CXM Non-Profits Close the Loop CX 90

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132