Customer Bliss

DECEMBER 20, 2016

Her path to this role started as a software engineer. Our #1 goal is to earn customers’ business for life! Creating innovative cultures with empowered & passionate employees aligned to customers. Growing revenues and margins for high growth start-ups and turn-around situations. The Engineering Tie-In.

Net Promoter Score 0

Net Promoter Score Engineering NPS Education 0

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. It lets you create various surveys like NPS, CES, CSAT, etc., Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . It is an end-to-end feedback management tool that helps you launch all kinds of surveys such as NPS, CES, CSAT, onboarding, and feature adoption.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

ClearAction

MARCH 27, 2021

NPS) and customer service and success metrics are about your firm, product or people. To innovate superior value: Listen and observe: Customer experience outcome research , which involves ethnography to observe customers in their natural surroundings, reveals a more accurate and realistic viewpoint of the CX value quotient.

Customer Experience 77

Customer Experience NPS Engineering Voice of the Customer 77

Intercom, Inc.

MARCH 25, 2021

It’s not about tackling problems as they pile up or chasing survey scores, it’s about building the foundation for customer-driven growth. Proactive experience, reliability, and innovation. Building Your Customer-Driven Growth Engine , a keynote by Jeanne Bliss. Building a customer-driven growth engine.

CX 181

CX Start-ups Business Growth Engineering 181

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Look for innovations, new technologies, and best practices that can push your business until you’re an industry leader in customer experience and employee experience.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132