Intercom, Inc.

OCTOBER 22, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Once you understand your customers’ priorities, expectations, and pain points, you can design a personal, contextual customer journey that helps them seamlessly achieve their version of success in a delightful way, at every touchpoint.

CX 218

CX Voice of the Customer Sentiment Analysis Close the Loop 218

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Fine-tuning your CX elements is a constant exercise.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data. Its user-friendly interface and robust feature set make it a game-changer in enhancing customer experience and driving business growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Choose the right one depending on your business goals and needs. There are many kinds of customer feedback tools offering multiple features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

MattsenKumar

SEPTEMBER 21, 2023

What is Customer Experience(CX) and Its Relevance in Successful Business Customer Experience (CX) is the intricate relationship between a business and its customers. It’s the culmination of every interaction, touchpoint, and customer engagement with a brand.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

FEBRUARY 24, 2023

touchpoints during the purchase process, with 5.5 It’s also crucial to ensure that the survey is relevant to the specific touchpoint to which it is being sent. But how can you identify the crucial touchpoints in the customer journey and benefit from conducting continuous customer feedback? of those occurring online.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52