Shep Hyken

OCTOBER 22, 2021

Find ways to surprise customers with moments of delight. Celebrate long-time customer relationships by setting up anniversary celebrations at your business that celebrates the relationship (and perhaps offer some perks). Could you send flowers on their birthday or have a special dedicated phone line for them?

Business Management 131

Business Management Invoicing Customer Experience Finance 131

CX Accelerator

JANUARY 11, 2021

Tony understood that if you treated your people right and provided them with tools and education, memorable customer experiences would result. Be kind, treat your teams well, innovate, and work hard. They revered the customer relationship and upended everything else. Employee experience (EX) is customer experience!".

CX 266

CX Innovation Contact Center Education 266

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

CX Accelerator

JANUARY 11, 2021

Tony understood that if you treated your people right and provided them with tools and education, memorable customer experiences would result. Be kind, treat your teams well, innovate, and work hard. They revered the customer relationship and upended everything else. Employee experience (EX) is customer experience!".

CX 182

CX Innovation Contact Center Education 182

SugarCRM

NOVEMBER 28, 2023

CRM is undergoing a significant shift, driven by advances in technology and changing business dynamics. data-secret="B0p2UD5ByZ" frameborder="0" scrolling="no" width="500" height="281"> In the digital age, where businesses interact with customers across various channels, CRM consolidates crucial data and insights into a unified platform.

CRM 26

CRM Sales AI Machine Learning 26

Fonolo

MAY 17, 2017

Handpicked related content for you: Top Customer Service Blogs to Read in 2020. A Workforce Management (WFM) solution. Workforce management software is an umbrella term for any software that helps a business manage its employees. Customer Relationship Management (CRM) software.

Contact Center 70

Contact Center Technology Technology CRM 70

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Note: 91% of customers are more likely to make another purchase after a positive customer service experience. It is a lot, right?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52