MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. Real-time interactions develop a sense of trust among customers for the brand.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

JULY 19, 2023

Call recording : This feature records incoming calls for quality assurance, compliance, and training purposes. It allows supervisors to review interactions, identify opportunities for improvement, and ensure agents are complying with company policies and customer service standards.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

SugarCRM

OCTOBER 10, 2023

In today’s fast-paced business environment, customer relationship management (CRM) software has become an essential tool for companies of all sizes. The Evolution of Modern CRM Software Traditional CRM Systems: In the past, CRM systems were limited by their functionality and customization options.

Business Operations 26

Business Operations CRM Social Media Sales 26

SurveySensum

JULY 2, 2023

Key Features Its seamless integration with Salesforce allows companies to sync their customer data into their CRM data and get a holistic view of customer relationships. Its advanced analytics provide actionable insight from customer feedback. This helps in improving customer experience and thereby inducing satisfaction.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Zendesk

JANUARY 18, 2024

How does consumer data privacy impact your business? Customer data privacy impacts your business because it directly affects your customer relationships. If your business doesn’t safely handle consumer data, you could leave your customers vulnerable to threats that could negatively impact their lives.

CX 52

CX Education Government Compliance 52

ProProfs

NOVEMBER 21, 2022

Pro tip: You can go for an easy yet feature rich LMS or Learning Management System like the ProProfs Training Maker for your onboarding, compliance training, or even succession training needs to make this possible. Operations Skills Tests. View Operations Skills Assessments. Safety & Compliance Assessments .

Finance 52

Finance Compliance Sales Healthcare 52

SugarCRM

JULY 25, 2023

An “All-in-One” CRM refers to a comprehensive Customer Relationship Management (CRM) system that combines multiple functionalities and features into a single software solution. It aims to provide a centralized platform for managing various aspects of customer relationships and business operations.

CRM 26

CRM Compliance Innovation Sales 26