Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering CRM 98

Hodusoft

JULY 19, 2023

Inbound call center software refers to a suite of tools and technologies used to manage and handle incoming customer calls within a contact center environment. It is designed with the intent of streamlining and optimizing the call handling process, improving customer service, and enhancing operational efficiency.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. It enables an omnichannel experience to customers.

AI 52

AI Sales Artificial Intelligence ML 52

Hodusoft

NOVEMBER 9, 2022

Here’s a definitive guide to handhold business owners choosing the best IP PBX provider in the UK. An IP PBX software is the latest business communications technology that has replaced traditional landline office phone system providers in the UK. What is IP PBX Software?

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Comm100

AUGUST 8, 2023

The technological landscape is always on the move and one recent advancement is making waves for the way it is revolutionizing how businesses engage with customers – chatbot automation. Chatbot automation is redefining customer service, enhancing operational efficiency and boosting engagement.

Omnichannel 46

Omnichannel Machine Learning AI Social Media 46