Helpt

NOVEMBER 7, 2023

Meanwhile, halfway across the world, a customer is gearing up to start their day, relying on your software as an integral component of their business operations. The absence of immediate assistance can not only fray customer relationships but also bleed into financial losses and squandered time.

Customer Satisfaction 52

Customer Satisfaction Innovation Engineering Gaming 52

Hodusoft

FEBRUARY 3, 2022

However, it offers a range of communication features, making it an essential game-changer for many small and medium-sized businesses. If your business operates in an industry subject to regulation, You may have to record your calls. You may also want to record calls to track customer satisfaction or answer inquiries.

Customer Satisfaction 52

Customer Satisfaction Contact Center Gaming Technology 52

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. Make your tool a playground and explain the rules of the game. Learn from the best.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SugarCRM

OCTOBER 10, 2023

In today’s fast-paced business environment, customer relationship management (CRM) software has become an essential tool for companies of all sizes. The Evolution of Modern CRM Software Traditional CRM Systems: In the past, CRM systems were limited by their functionality and customization options.

Business Operations 26

Business Operations CRM Social Media Sales 26

Zendesk

FEBRUARY 22, 2023

Another layer that makes up omnichannel is customer context—this is important to ensure that customer service representatives have access to customer details across channels, tools, and systems. In doing so, reps and store associates are able to personalize the conversation regardless of how a customer reaches out.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. While the cause of the high turnover rate is debatable, managers can help keep agents motivated via interactive, game-like principles in different contexts. Customer Service Goes Mobile.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

SurveySensum

JULY 14, 2020

He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James Hardwick is a Customer Experience Specialist and Thought Leader.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

NOVEMBER 7, 2022

Because if you aren’t showing your customers that you love them, you can bet someone else is knocking at the door to show them just how important they are. The author plays off of Gary Chapman’s international bestselling book, “The Five Love Languages,” and applies the ideas to our customer relationships.

Customer Service 14

Customer Service Outlook Customer Loyalty CX 14

ProProfs

NOVEMBER 21, 2022

Read: How to Use Online Testing to Change Your Recruitment Game. In that case, you can create one test to assess general sales skills, another to assess upselling & cross-selling skills, and a third one to assess familiarity with customer relationship management software , such as Salesforce or BigContacts.

Finance 52

Finance Compliance Sales Healthcare 52