Fonolo

MARCH 6, 2019

Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared? eight customer-focused organizations, acronyms and all, that you should be following this year and beyond.*. Read on to learn about (and bookmark!)

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Totango

JULY 15, 2021

They are tasked with aligning all revenue-related tasks, such as pricing, sales, customer support, marketing and revenue management. A CCO is focused on the customer: customer retention, customer service, and building customer relationships. What is the Salary Range for a Chief Customer Officer?

Start-ups 124

Start-ups Customer Relationship Education Customer Retention 124

Hodusoft

SEPTEMBER 14, 2023

They must encrypt sensitive data, implement strong security protocols, and educate tenants about cybersecurity best practices. Several studies have found that nine out of every ten customers trust referrals from family, friends, and acquaintances more than other methods of marketing.

Start-ups 98

Start-ups Education Invoicing Customer Satisfaction 98

TeamSupport

NOVEMBER 10, 2020

“Customers buy products to enable and streamline their business operations. Services drive recurring revenue by helping customers to successfully adopt and apply products.”. For more, download the complete whitepaper.

B2B 59

B2B Sales Education Business Operations 59

Lumoa

FEBRUARY 9, 2023

It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. In the SaaS business, however, onboarding has become a very usual practice.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Intercom, Inc.

DECEMBER 19, 2018

Yao Choong, Director, Business Operations. Which leads us to a potentially controversial conclusion: your Business Operations team needs to disappear when your company reaches a certain size. Putting $125M to work for you, our customers. a simple customer onboarding framework. And the distance is necessary.”

Engineering 150

Engineering Start-ups Gaming Sales 150

ProProfs

DECEMBER 4, 2017

Offering training outside the company is a strategic step that drives business growth and strengthens profitability. – Boost revenue: When you educate your channels partners about your products/services, they will enact the role of brand advocate for your business.

Non-Profits 89

Non-Profits Compliance Sales Start-ups 89