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Contact Center Software for Transportation Industry

Hodusoft

Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. HoduSoft takes pride to announce that the one the top transportation service provider from Nigeria is using HoduSoft’s contact center software to offer improved customer experience to their travelers. GUO Transport Company Ltd.

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Reading list: Know your customers

Intercom, Inc.

That was the challenge we faced a few years ago, and this piece by Business Operations Manager Rahul Reddy explores our response – the creation of intricate and thoughtful customer segmentation. If a customer says they want a faster horse, what they’re actually telling you is that speed is a key requirement for transport.

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Lyft’s VP of Customer Experience and TRUST, With Mary Winfield – CB40

Customer Bliss

I have comprehensive experience in building global customer support, including organizational structure, culture, and business operations. But this had another wrinkle: Lyft is a high-growth company (in fact, it’s the fastest-growing transportation / ride-share app in North America right now).

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Lessons from crisis managers: How to lead a customer service team in times of crisis

Qualtrics

Businesses have been forced to switch from traditional on-site operations to remote working policies almost overnight, and the truth is that many organizations, and in turn many managers, have been completely unprepared for these changes. Every area of business operations is vulnerable to potential crises.

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25 brand experience (BX) thought leaders to follow on Twitter

Qualtrics

Raja Rajamannar – Rajamannar is the Chief Marketing & Communications Officer and President, Healthcare Business, operating at the intersection of business & marketing. Follow Musa for his expertise in creating exceptional brand experiences. ( @MusaTariq ).

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Ameyo Alternative: A Comparison of the Best Contact Center Software

Hodusoft

The software uses enhanced security features such as Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS) protocol. You can evaluate the performance of the contact center software and determine its suitability for business operations.

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A beginner’s guide to generative AI for business

Zendesk

Imagine Yoda, a powerful Jedi master who can use the Force to transform images into scrolls of encrypted text, instantly transports them to a locked chest on the remote planet of Dagobah, and then transforms the scrolls back into the original image on demand. VAEs often create generative AI images and text.

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