SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. She led CX company-wide for 11 years at Applied Materials. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

1 to 1

JUNE 11, 2013

As 1to1 Media Senior Writer Cynthia Clark notes in her article about COSMOTE, a critical part of the companys CRM Campaign Plan is the notion of making "the right proposition, to the right customer, at the right time, and on the right channel." Note : All content within this website is the property of 1to1 Media. Speaking Services.

Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

1 to 1

JUNE 13, 2013

They have become used to doing business with best-in-class organizations and expect any company they interact with to give them the same great experience of great brands like Amazon and Zappos. Note : All content within this website is the property of 1to1 Media. 1to1® is a registered trademark of Peppers & Rogers Group.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

1 to 1

MAY 5, 2013

Companies that have deployed integrated analytics platforms and emphasized real-time data analysis to better understand customer behavior have gained a big advantage from doing so. Note : All content within this website is the property of 1to1 Media. 1to1® is a registered trademark of Peppers & Rogers Group.

Entertainment 42

Entertainment Sports Social Media CRM 42

1 to 1

MAY 2, 2013

This phenomenon provides a huge opportunity for companies to have a more in-depth communication with their customers. For customers, whether theyre interacting Company A over Twitter or when in a brick-and-mortar store, theyre doing business with the same company. However, this trend also poses a challenge.

Social Media 39

Social Media Touchpoint CRM Gaming 39

1 to 1

JUNE 11, 2013

But, just as these shoppers have incorporated the social network into their daily routines, companies must also work to make social media an integral part of their customer strategy. Note : All content within this website is the property of 1to1 Media. 1to1® is a registered trademark of Peppers & Rogers Group.

Social Media 37

Social Media CRM Customer Loyalty Voice of the Customer 37

1 to 1

MAY 3, 2013

Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Note : All content within this website is the property of 1to1 Media. icon: "[link]. }, {button:true} ); -->.

Social Media 37

Social Media CRM Healthcare Voice of the Customer 37

Confirmit

MAY 29, 2018

The key question to calculate the score is “How likely is it that you would recommend Company X to a friend or colleague?” NPS® is based on the answer to one question: How likely are you to recommend Company/Product/Service X to a friend or colleague? NPS® for B2B companies – Bain and Company.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40