Zendesk

NOVEMBER 28, 2023

Like software as a service (SaaS) business models, companies can subscribe to AIaaS plans that provide AI for customer service tools. AIaaS providers offer pre-built ML frameworks that enable businesses to easily train and deploy these AI models without the heavy spend of in-house dev resources.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Zendesk

OCTOBER 4, 2023

Using data, AI continuously learns, making it a powerful tool for problem-solving. AI makes intelligent automation possible using these techniques: Machine learning (ML) : A type of AI that utilizes algorithms to learn from the data it acquires.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Ameyo Callversations

JUNE 1, 2022

Conversational AI uses different technologies such as Natural Language Processing, Advanced Dialog Management, Machine Learning and Automatic Speech Recognition. As a result of these technologies it is possible to learn from every such interaction and respond to them accordingly. Most big brands have chatbots and voice bots.

AI 52

AI Artificial Intelligence CX Machine Learning 52

Zendesk

OCTOBER 17, 2022

While direct-to-consumer, on-demand, and subscription services have been around for a while, consumers’ expectations have changed significantly. More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. Security and compliance. Boost efficiency.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. Customers expect responses fast.

Start-ups 118

Start-ups Innovation Sales NPS 118

Intercom

DECEMBER 14, 2023

Same with customer expectations of the tech. We’re probably only a year away from people expecting to be able to expand on text within a text field, as one simple example. On the machine learning team, there’s another way of thinking about this. That’s not how ML works. I think that’s a real dynamic.

AI 98

AI Start-ups Legal Technology 98