Zendesk

SEPTEMBER 15, 2021

With a good customer experience, your customers also expect security and privacy. Often, risk comes from human error, from either the customer’s end or your agents. Your customers expect to get answers to questions quickly and when they trust you, many unknowingly share sensitive information, often in unsecured ways.

CX 97

CX E-commerce Machine Learning Social Media 97

Zendesk

OCTOBER 4, 2023

Using data, AI continuously learns, making it a powerful tool for problem-solving. AI makes intelligent automation possible using these techniques: Machine learning (ML) : A type of AI that utilizes algorithms to learn from the data it acquires.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

ECXO

JULY 26, 2023

Brands have unprecedented access to customer data and digital footprints. In our always-on world, customers expect businesses to do something with this knowledge that’s in their interests. This is at odds with customer expectations. As we mentioned earlier, customers know the value of their data.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

DMG Consulting

MARCH 8, 2019

Robotic process automation (RPA) is another valuable tool in contact centers, relieving agents of repetitive, non-cognitive tasks, including the time-consuming processes required for compliance with two-factor authentication. Robotic process automation (RPA) and IVAs are going to be used to enhance the customer and agent experience.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

ECXO

DECEMBER 20, 2023

Customer are your biggest regulators and they aren’t impressed with just any personalisation – customers expect businesses to do something with the insights from their data that’s in their interests. Relevancy is your strongest currency (more on this in a moment). They often know what their data’s worth.

Customer Experience 52

Customer Experience B2B AI Machine Learning 52

Ameyo Callversations

JUNE 1, 2022

Conversational AI uses different technologies such as Natural Language Processing, Advanced Dialog Management, Machine Learning and Automatic Speech Recognition. As a result of these technologies it is possible to learn from every such interaction and respond to them accordingly.

AI 52

AI Artificial Intelligence CX Machine Learning 52

SurveySensum

MARCH 3, 2022

By listening to the CUSTOMER. – With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Listen to customer feedback.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. The phone system should be able to integrate with other banking and finance systems such as customer relationship management (CRM) and enterprise resource planning (ERP) systems. Security: In the banking and finance industry, security is a top priority.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Intercom

DECEMBER 14, 2023

Same with customer expectations of the tech. We’re probably only a year away from people expecting to be able to expand on text within a text field, as one simple example. On the machine learning team, there’s another way of thinking about this. You’re sort of seeing these things crop up everywhere.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. Customers expect responses fast.

Start-ups 118

Start-ups Innovation Sales NPS 118