Experience Investigators

FEBRUARY 20, 2024

Amidst the burgeoning landscape of AI tools and the concerns they bring , it’s crucial for customer experience leaders to grasp the trajectory of these advancements, even as the full extent of their implications remains to be seen. These predictive insights are game-changers, enabling us to act before a customer becomes a detractor.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Lightico

JULY 27, 2023

With an array of innovative tools at its disposal, Lightico streamlines processes such as document collection, e-signatures, ID Verification and payments, all while ensuring compliance and security. Verifying a customer’s identity is crucial for to prevent fraud and ensure compliance with KYC regulations.

E-commerce 52

E-commerce Compliance Finance Healthcare 52

Hodusoft

MARCH 6, 2024

Gaining actionable insights can help improve customer experience and overall efficiency. Establishing real-time analytics and reporting tools, implementing robust measurement strategies, and ensuring data privacy compliance can help companies in analyzing data to derive meaningful performance metrics. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

SugarCRM

OCTOBER 10, 2023

In today’s fast-paced business environment, customer relationship management (CRM) software has become an essential tool for companies of all sizes. Enter Cloud-Based CRM Solutions The game-changer arrived with cloud-based CRM solutions.

Business Operations 26

Business Operations CRM Social Media Sales 26

PeopleMetrics

NOVEMBER 2, 2017

He is there with his game face on every minute of every day that he is on duty. They must understand that you cannot prescribe a great customer experience. Compliance to rules cannot trump common sense if you want to create a phenomenal experience for your guests or neighbors. Good on them for unshackling the man!

Hospitality 91

Hospitality Hospitality Finance Compliance 91

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

AI 82

AI Customer Service Contact Center CRM 82

Hodusoft

JANUARY 3, 2024

It improves the customer experience by connecting callers with the right resource quickly. Call recording Call recording functionality allows businesses to capture and store customer interactions for quality assurance, compliance, and training purposes.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59