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Not Sure What’s Missing in Your Contact Center? Video Could be the Answer

Ameyo Callversations

Contact centers act as a spine of good customer experiences. A modern contact center is a primary location that shapes both inbound and outbound communications with customers using various customer engagement channels and strategies; however, its success totally relies on meeting and exceeding customer expectations.

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Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

eglobalis

The Imperative for Diverse Metrics and Measurements in Understanding Customer Sentiment Introduction Net Promoter Score (NPS) has established itself as a popular metric for evaluating customer loyalty, satisfaction levels, and the likelihood of customer churn. This practice is echoed by thousands of companies around the world.

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How to Create an Omnichannel Contact Center in 7 Steps

Aquire

An omnichannel contact center offers more than just customer communication — it’s a powerful tool for creating memorable customer experiences (CX) and strengthening brand loyalty. What is an omnichannel contact center? Omnichannel vs multichannel contact center. Unify your CX strategies.

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The Power of Hyper-Personalization in the Contact Center

Fonolo

Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen.

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6 of the Best Apps for Remote Contact Center Teams

Fonolo

it’s becoming more and more important for companies to engage with their customers. Whether it’s on social media, chatbot or other AI technology features, it’s important to know what your customers want and use tools that will help you increase your ROI. The Best Apps for Virtual Contact Center Teams.

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Omnichannel Contact Centers Solutions: What You Need to Know

Hodusoft

Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth. The result?

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Year in Review: What Contact Centers Learned in 2018

Fonolo

This goes for contact center managers and agents as well; for them, January is certainly “reach for the stars and crush your goals” month (as is every month!). Yes, we all know this is a tale as old as the call center, and we also know the importance of the customer experience.