DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

UJET

DECEMBER 17, 2020

Companies at the forefront of customer experience solve some of the most frustrating human-software interactions and stay ahead of today’s customer expectations by applying advanced NLP machine learning. The result for customers is more natural and satisfying experiences and loyalty and revenue for companies.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Companies at the forefront of customer experience solve some of the most frustrating human-software interactions and stay ahead of today’s customer expectations by applying advanced NLP machine learning. The result for customers is more natural and satisfying experiences and loyalty and revenue for companies.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Zendesk

DECEMBER 6, 2021

No matter how badly you want to close a deal, keep in mind that ethical selling not only preserves your personal integrity, but also protects your business from legal troubles or negative attention. Customers expect you to know the other players in your field. Selling tactics that work (and some that don’t). So, why stop there?

Sales 98

Sales CRM Legal Retail 98

Comm100

NOVEMBER 13, 2022

This sharing of information is made more important with the understanding that 65% of customers expect all representatives in an organization to have the same information about them. With access to a unified inbox, agents can understand how each customer interaction fits into that customer’s history. Customer support.

Omnichannel 90

Omnichannel Customer Service Social Media Healthcare 90

ClearAction

JANUARY 4, 2020

CEO’s Guide to Growth through Customer Experience Engagement Lynn Hunsaker. Customer experience engagement is a growth strategy. It’s the aim of Net Promoter Score®, CRM, loyalty programs, experiential marketing and so forth — rallying customers toward purchase volume, referrals and long-term relationships.

Customer Experience 48

Customer Experience Net Promoter Score Engineering Legal 48

SixteenVentures

DECEMBER 31, 2019

Should we tell customers what to do? Is it appropriate to ask a customer how often they would like to meet? How do you reset customer expectations if they haven’t been managed correctly? The Definition of Customer Success. How to implement High/Low/No-touch Segmentation? Back to Table of Contents|.

Start-ups 136

Start-ups Sales NPS Non-Profits 136