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Better Together: IoT and CRM for the Manufacturing Industry

SugarCRM

IoT and CRM: Better Together IoT is the connection of devices via the internet, while CRM is the collection of customer data through data mining with the purpose of providing useful insight into customer behavior for marketing and sales purposes. Since we know that CRM requires data, combining it with IoT is a perfect match.

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4 Ways CRM Software Is Helping Manufacturers Create Operational Resilience

SugarCRM

It’s no secret that the manufacturing industry has suffered greatly from the aftermath of COVID-19. Organizations are becoming future-ready by ensuring their company’s people, processes, data, and technology are aligned on all fronts to make sure they can cut reaction time in half come next disruptions.

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Mastering Sales ROI in Manufacturing: Navigating Through a Sea of Data with Strategic Analytics and Reporting

SugarCRM

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. Learn why analytics matter for manufacturing enterprises, how to properly leverage analytics to secure a better market position, and the tools you need to achieve it. In the business world, knowledge is power.

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Four Manufacturing Trends Driving Sales

SugarCRM

The global manufacturing industry is changing rapidly. Driven by the phenomenal pace of technology and ever-increasing customer expectations, modern manufacturing businesses – from producers through to wholesalers and distributors – have had to adapt to a entirely new set of rules. Continued investment in IoT.

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more. Discover the top trends transforming customer engagement.

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CATI Interview Alternative for Automotive Market Research: Online survey software

SurveySensum

Every customer is looking for the best car from their desired manufacturer at the best price and is not ready to compromise on quality, performance, safety, and convenience. Only then an automotive manufacturer would be able to conceptualize and manufacture vehicles that win peoples’ hearts. How does SurveySensum work?

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How customer support can keep up with customer expectations

Intercom, Inc.

They’re utilizing new technologies to offer a customer support experience that people love, and that drives loyalty and engagement. While chat is especially helpful for new customers, Zenoti moved their knowledge base to Intercom to take advantage of the machine learning available in Intercom Articles. An assist from automation.