Aquire

JULY 20, 2021

But if you’re running a business, it’s also a good time to determine what customer service goals your team should focus on in the next 12 months. Improve your customer service. Good customer service boosts retention, reduces customer acquisition costs, and provides a powerful ally to your marketing strategy. .

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98

SurveySensum

AUGUST 23, 2023

It’s called Net Promoter Score (NPS) But, why bother with all this? Well, a positive NPS score means lots of people are raving about your company, which is like free advertising. It also suggests the company is treating its customers well. What Is Net Promoter Score (NPS)? Why is NPS Important?

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

Zendesk

MAY 19, 2022

Customer acquisition cost (CAC). Customer acquisition cost (CAC) refers to the amount of money spent on the process of acquiring a customer. CAC includes marketing expenses, sales rep pay and commission, and work hours dedicated to wooing that customer. Net Promoter Score® (NPS).

Sales 98

Sales Non-Profits B2C CRM 98

Customer Bliss

AUGUST 3, 2018

There’s still a need to raise the game on the science. Spend time determining your customer lifetime value. Proving there’s a growth strategy is a fundamental portion of leading customer experience work. - @rgmarkey #CX #CustExp Click To Tweet. What Do You Know Now That You Wish You Knew Then?

CX 48

CX Social Media NPS Customer Loyalty 48

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Then this guide is for you.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

MAY 11, 2023

Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. So how can you stay ahead of the game? — By listening to your customers, of course! So let’s dive in and learn more about how NPS can help your business thrive! What is NPS?

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Yet most businesses struggle to move beyond measuring their NPS.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

SixteenVentures

DECEMBER 31, 2019

Everyone is in Customer Success. Customer Success Beyond Usage Data. Customer Success At Your Expense Hurts Everyone. The Role of Customer Success in… Customer Development. Customer Acquisition. Customer and User Onboarding. Customer Success is Not Happiness, Delight, or Satisfaction.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Intercom, Inc.

MARCH 29, 2022

We remember the companies that make things easy, whether it’s buying furniture from Living Spaces, building games with Unity, or using an Atlassian product that makes you more productive at work. One is to measure NPS, and another is to understand the onboarding journey in a more meaningful way.

Start-ups 118

Start-ups Innovation Sales NPS 118

Intercom, Inc.

MARCH 22, 2018

Successful SaaS onboarding drives more than just acquisition, lifting both new and recurring revenue. For example: + reduced support contacts + higher NPS + virality + share of wallet + retention. Adam: Speaking of growth tactics, the emergence of messengers: are they a game-changing new channel for growth? Or too soon to tell?

Start-ups 189

Start-ups Engineering B2C B2B 189