Steven Van Belleghem

MARCH 11, 2021

I decided to create the $CXM coin, a coin for the entire Customer Experience Management community. I’m convinced that the current state of cryptocurrencies will fundamentally change customer experience. CXM, a community coin for the CXM professional. That was only the first step.

CXM 98

CXM Sports Social Media Gaming 98

Sprinklr

JULY 9, 2021

“As Postano grew, it led to a conversation with Ragy Thomas, the CEO and founder of the customer experience management platform Sprinklr,” he says. Today, Garrity is the VP of Product Management, where one of his main responsibilities is working on product features at Sprinklr that are rooted in data visualization.

Artificial Intelligence 91

Artificial Intelligence Sports Social Media Innovation 91

Beyond Philosophy

FEBRUARY 24, 2015

In both of these examples of restaurants and casinos, there is great care and planning that goes into the experience for the guests. Every detail, from how the prices are listed in the menu to how bright the light is in the Sports Book, has been considered to give the proper psychological cues to the Customers.

CEM 122

CEM Social Media Customer Experience Management Sports 122

Zendesk

AUGUST 22, 2023

Evaluate your buyer persona Buyer personas help companies understand and connect with their target audience by identifying key information, which can be achieved through market research like customer surveys, researching market trends, analyzing website traffic or social media engagement, and talking to your actual customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

ClearAction

MAY 16, 2016

Marketing Maturity Mobilizes Customer Experience Mojo. In sports skills , maturity matters because it puts your game at the top echelon of competition. Marketing sets expectations for customers, it’s the face of the company in numerous situations, and it drives customer engagement and repurchase.

Customer Experience 54

Customer Experience Sports Predictive Analytics Gaming 54

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time? Fewer silos and dead ends.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. It’s about bringing all groups within an organization together with a focus on making each experience more effortless for customers.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64