Bill Quiseng

JUNE 28, 2023

These “Profits over People” traditionalists care about their hospital’s labor, research, and equipment costs, Medicare reimbursements, pharmaceutical companies’ payments in cash and in-kind gifts, and their patients’ payments more than they do their patients. Patients don’t care how big the hospital is.

Healthcare 165

Healthcare Pharmaceutical Hospitality Hospitality 165

Steven Van Belleghem

JUNE 29, 2020

A study from PwC shows that only 49% of consumers say that the healthcare customer experience is satisfactory. It’s safe to say that health-related organizations, ranging from insurers to pharmaceutical companies, are not really perceived as the most customer centric. Converging into platforms and ecosystems.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

Beyond Philosophy

OCTOBER 19, 2016

More organizations call our Customer Experience consultancy every day with the same complaint: they aren’t seeing the same gains in Net Promoter Score (NPS) that they did when they started their Customer Experience Improvement program. My explanation is the same: The easy things in Customer Experience have been done.

Net Promoter Score 167

Net Promoter Score Pharmaceutical NPS Invoicing 167

Confirmit

OCTOBER 3, 2017

There’s often a lot of focus on Customer Experience (CX) in industries like retail, banking and hospitality. This means lots of talk about the experience in store or similar, and in dealing with potentially millions of pieces of feedback from different individuals. So where to begin with this more complex ecosystem?

CX 40

CX Pharmaceutical B2B Touchpoint 40

Customer Bliss

AUGUST 4, 2015

Marketing Power Core The marketing department defines the tenor and tone of the relationship with customers. publishing, pharmaceutical, insurance, telecoms, etc.) This is sometimes seen in hospitality or in the distribution businesses. Make Customers a True Priority of Your Business.

Pharmaceutical 79

Pharmaceutical CX Hospitality Hospitality 79

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

PeopleMetrics

JANUARY 18, 2022

Customer satisfaction has always been a make-or-break consideration for businesses. Learning from your customers’ experiences gives you direct insight into what you’re doing well and where you can improve to drive more revenue, acquisition, and retention. What is customer satisfaction software?

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62