Customer Feedback Customer Service Social Listening Social Media 
Zendesk
DECEMBER 3, 2020
Namely, the design of a coronavirus-shaped canapé that one diner photographed and shared on social media. Like many businesses in hot water, they could’ve better weathered the controversy by employing some proven social media crisis-management tactics. What is a social media crisis?
CommBox
MARCH 2, 2022
As a business owner, you must provide excellent customer service. By helping customers out in any way you can, you help improve relationships with existing customers who, in turn, will swear their loyalty to your brand. But customer service isn’t just about answering questions from emails and phone calls.
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ECXO
APRIL 10, 2024
Similarly, in customer experience, a customer can behave both as an individual “particle” and as part of a collective “wave” As individual “particles”, customers have unique, personal experiences with a business. This concept can be applied to customer experience as well.
Aquire
AUGUST 2, 2021
In this competitive world, the success of any business depends on the quality of the proactive customer service it provides, rather than reactive. Conventionally, when customers are having issues, they’re the ones who contact customer service to get them resolved. This is called reactive customer service.
Zendesk
OCTOBER 20, 2023
The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. The plan gives your business a blueprint to achieve your customer service goals.
Lumoa
APRIL 28, 2024
But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.
Fonolo
JULY 5, 2023
Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. Customers don’t want to call you in the first place.
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