SurveySensum

MARCH 3, 2022

SurveySensum makes it easier for you to monitor and collect the voice of the customers from multiple channels to elevate the customer experience and branding. . Text & sentiment analysis . A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SugarCRM

JUNE 7, 2022

CRM systems have not delivered on their promises for too long, which caused marketing and sales departments to fail in working together to put the customer first. Take a look at the latest and greatest product innovations we’ve added to Sugar Sell to help our customers succeed. Get More for Less: Sugar Sell Editions.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

Ameyo Callversations

MARCH 2, 2022

Another customer must wait for the agent to connect with a call. There is a long waiting period, and then the customer has to connect with an agent, which is more frustrating because they only hear beeps. To avoid these problems, engineers designed voice bots. Sentiment Analysis.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

CommBox

MARCH 26, 2023

Microsoft has announced its “ AI co-pilot for the web ” incorporating ChatGPT’s capabilities into the Bing search engine. But what does this AI platform really mean for the world of customer experience and customer communication? Meanwhile, big tech players are busy integrating AI into their offerings.

CX 52

CX AI Sentiment Analysis Omnichannel 52

Lumoa

JUNE 14, 2023

Moreover, at least two-thirds of Fortune 1000 companies pore over their NPS results religiously, using the metric as a barometer of customer satisfaction and loyalty. Clearly, NPS occupies a special place in customer experience stardom, sitting atop the throne with its crown of glory firmly affixed.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

AUGUST 3, 2023

There’re many more that can empower you to make data-driven decisions, improve customer satisfaction , and stay ahead in the competitive market. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback. Monitor NPS to measure customer satisfaction and loyalty.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

Intercom

NOVEMBER 30, 2021

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. Ditch the copying and pasting between tools and pinging your engineering team to help out. CRM: Salesforce.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

CSAT.AI

FEBRUARY 27, 2019

Case in point, Google prediction: “The Google Prediction API provides access to cloud-based machine learning capabilities including natural language processing, recommendation engine, pattern recognition, and prediction. AI is customizable and able to learn independently, self-refining. Now for some real pie!

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

SurveySensum

MARCH 26, 2024

Survey tools facilitate the creation, distribution, and analysis of surveys. They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Online survey tools facilitate the creation, distribution, and analysis of surveys. They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

CSAT.AI

OCTOBER 3, 2018

After all, businesses without customers don’t stay in business. They are the gas to the engine. It is vital to keep and grow your customer base. That means providing an exceptional experience with customer service. Customers: love them or lose them. They are the heartbeat of all business.

Sentiment Analysis 52

Sentiment Analysis Engineering Customer Service Sales 52

SugarCRM

JUNE 6, 2022

Growth is a business priority for our customers and us, so at Sugar, we strive to become your growth engine. We’ve streamlined customer interactions making it easier to sell to, and support customers, acknowledging that omnichannel communication has gone mainstream. Let’s see how we have managed it!

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26

Qualtrics

APRIL 13, 2021

Our new Experience Journeys feature allows you to visualize and monitor customer interactions across each stage along the customer journey so you can take action in the moments that matter most to improve customer satisfaction and loyalty. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

SurveySensum

FEBRUARY 11, 2022

The tool features a wide range of research capabilities like customer satisfaction surveys, employee experience insights, product insights, etc. Using the Listening Engine, you can directly listen and respond to customers. It is one of the best choices for large enterprises. . Best features. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Qualtrics

OCTOBER 28, 2020

This personalization could increase customer satisfaction and customer loyalty. According to Justin Schuster , vice president of enterprise products for MarketTools, marketers who measure the impact of their customer intelligence say that it not only boosts campaign-specific metrics, but also improves: Customer acquisition.

Social Media 34

Social Media Sentiment Analysis Close the Loop Engineering 34

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Intercom, Inc.

MAY 22, 2019

I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. Salesforce did this not only for their product; their entire revenue model is built around being easy and convenient for the customer.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199