Customer Satisfaction Net Promoter Score NPS Scorecard 
Callminer
NOVEMBER 14, 2017
Net Promoter Scores are touted as valuable tools for customer satisfaction and improving experience. But relying on this data alone fails to paint the full picture that today’s contact centers need.
Fonolo
SEPTEMBER 21, 2023
TIP: Common KPIs for contact center agents can include average handle time (AHT), first call resolution (FCR), and customer satisfaction score (CSat). They’re the key to your contact center’s success, and agent satisfaction needs to be at the heart of everything you do. Look after your people.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
JANUARY 19, 2023
This is true both in terms of Customer Experience – e.g., are there strategic goals around CSat or NPS ? -, and in terms of broader business objective – e.g., increasing market share, reducing churn, cutting costs, etc. How is NPS increase related to revenue increase or reduced churn? And so on.
Totango
NOVEMBER 25, 2020
These data sources are aggregated into a scorecard that shows the state of your client base, where they are in the customer journey, whether they are using your products, how engaged they are, and if they are willing to recommend your business to others. . Amongst these different data sources, Customer 360 accesses: Support tickets .
Totango
DECEMBER 16, 2020
The data you collect can be categorized in terms of key performance indicators that reflect customer success levels. For instance, you can track Net Promoter Score (NPS) to find out how likely customers are to recommend your brand to family and friends.
Customer Service Life
JUNE 3, 2019
This increases the likelihood that customers receive replies that only partially address the issue, resulting in a dive in customer satisfaction and increased follow up emails from customers. They then arrive at some coaching points and a score to share with agents with the goal of helping them improve.
Zendesk
MAY 12, 2021
Customer retention software gathers key insights about customers’ pain points so your team can act quickly to address them. By using software to track customer data and customer satisfaction metrics, you can determine what’s going well and replicate those tactics in future customer interactions.
Expert insights. Personalized for you.
254 
Let's personalize your content