Fonolo

MAY 16, 2018

In any industry, sport, or even a good game of poker, success hinges upon a confluence of many factors: Skill, experience, and favorable timing all shape the path towards becoming a champion. Players in the customer service (CS) game know this better than most. Making the Most of Customer Feedback. Leadership Leads.

Customer Service 90

Customer Service Contact Center Sports Social Media 90

SurveySensum

MAY 20, 2020

Anticipate Customer Needs: As people are staying in, the time spent on their mobile devices, and online platforms is already on the rise. They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Steven Van Belleghem

DECEMBER 6, 2021

In the former social media era (Web 2.0) Many managers have solely relied on surveys to gain insights about how well they are meeting customer expectations. Aggregating and centralizing all sources of Voice of Customer (VoC) feedback (i.e. social media, ratings and reviews, website LIVE chat, focus groups, etc.)

CX 123

CX Customer Experience Non-Profits Social Media 123

Aquire

JANUARY 27, 2022

Improving customer satisfaction is a primary focus for many companies. It can have a litany of positive effects for your business: everything from reduced customer churn and better customer loyalty, through to increased word-of-mouth marketing. Actively seek feedback across the entire customer journey.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

Fonolo

MARCH 17, 2020

Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 million views on YouTube.

Sports 67

Sports Customer Service Voice of the Customer Technology 67

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Moreover, at least two-thirds of Fortune 1000 companies pore over their NPS results religiously, using the metric as a barometer of customer satisfaction and loyalty.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Fonolo

AUGUST 4, 2020

In the age of social media backlash and call-out culture, customer perception has become more important than ever to a brand’s success. The current COVID crisis is already impacting customer perceptions of brands. The same goes for the content people see about your brand on social media.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Social media posts. Website visits.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106

Lumoa

JUNE 26, 2023

Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Consider a customer looking to buy sports shoes from a popular brand. Net Promoter Score – NPS 2.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

SurveySensum

JULY 20, 2023

Several factors can contribute to this issue: it could be due to a lack of customer awareness lack of customer interest in the category ineffective marketing strategies limited product assortment intense competition from other brands. Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods.

Retail 52

Retail Customer Feedback CX Social Media 52

SugarCRM

AUGUST 6, 2019

Among all luxury properties in North America, it ranks at the very top for customer satisfaction. After all, employees are permitted to spend up to $2,000 to fix or improve a customer’s experience before calling on a manager. Did the customer get a canned apology for her troubles?

Customer Service 24

Customer Service Social Media Sports Gaming 24

Beyond Philosophy

JUNE 4, 2015

As they stated, right up front (Chapter 1, page 4): “What we call a humanistic company is run in such a way that its stakeholders—customers, employees, suppliers, business partners, society, and many investors—develop an emotional connection with it, an affectionate regard not unlike the way many people feel about their favorite sports teams.

Touchpoint 144

Touchpoint Sports Net Promoter Score Customer Relationship 144

1 to 1

MAY 5, 2013

Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Social Media. Voice Of The Customer. Gartner & 1to1 Media CRM Excellence Awards. Social Media. Voice of the Customer. Church of the Customer. Customer Experience Matters. White Papers.

Entertainment 42

Entertainment Sports Social Media CRM 42