Zendesk

FEBRUARY 17, 2021

Listening to customers to create better CX. Leanna Nazzisi, Senior Manager of Customer Operation and Communication at Birchbox, talked about how the pandemic has changed CX. Nazzisi heads a team of 24 agents who answer questions and manage customer experiences with Zendesk. Know your customer.

Retail 98

Retail E-commerce CX Start-ups 98

Customer Bliss

MARCH 1, 2019

With startups disrupting more industries than ever, how does your company stay ahead of customer expectations? He walks us through a new approach to customer journey mapping and diagnosing new consumer behaviors. Know Where the Value Erosion Moments for Your Customers Are. Customers are changing their needs and wants.

E-commerce 58

E-commerce Healthcare Compliance Customer Journey Map 58

Steven Van Belleghem

OCTOBER 5, 2022

These are hard times for customers. Speed is of the essence in customer experience. If a company is highly hierarchical and controlling, employees will often be blocked from delivering a great customer experience. But I also believe that companies really can create ‘artificial’ serendipity to delight their customers.

CX 104

CX Customer Satisfaction AI Customer Experience 104

Beyond Philosophy

MARCH 10, 2022

What’s more is that research shows that using this simple formula can be magical for your Customer Experiences, too. . Serendipity in Customer Experiences. So, What Can You Do to Increase Serendipity in Customer Experiences? Customers would say they want more choices and control if you ask them. It feels like magic.

Manufacturing 97

Manufacturing CX Customer Experience 97

Steven Van Belleghem

MAY 29, 2022

Always try to figure out how your company can help save your customers’ time, which is probably the most important resource in their life. This concept is what made the tech giants big and it can help commodity businesses offer their customers convenience in ways that make them stand out from other companies.

CX 120

CX Non-Profits Social Media Pharmaceutical 120

Zendesk

OCTOBER 13, 2022

But those on the small-but-scaling side of retail don’t have to hustle on their own, especially when it comes to delivering an efficient, scalable customer experience through the high season and beyond. The CX Accelerator report showcases insights from nearly 5,000 customer service professionals all over the world. gated-cta-in-post].

Retail 52

Retail Customer Retention CX Gaming 52

Qualtrics

MARCH 14, 2019

It’s customers – the best advocates of your brand. If you haven’t incorporated your loyal customers into any of your marketing initiatives yet, you might want to reconsider (okay, you definitely want to reconsider). There are plenty of ways to incorporate customers into your marketing strategy, but one stands out among them all.

Social Media 47

Social Media Sales Customer Experience 47