Zendesk

MARCH 9, 2022

According to Forbes , business development (BD) is “the creation of long-term value for an organization from customers, markets, and relationships.” Leads/prospects/customers. Sales development does a lot to generate and qualify leads, but they primarily focus on customers. Customer profiles and buyer personas.

CRM 98

CRM Sales Start-ups B2B 98

Zendesk

APRIL 6, 2021

Instead of asking customer service reps to put out every fire, empower customers to find their own solutions whenever possible. When your company masters customer self-service, you make it easy for consumers to solve their own issues without having to send an email or make a call. What is customer self-service?

Engineering 52

Engineering Omnichannel AI Start-ups 52

Zendesk

JANUARY 4, 2022

For support agents, organizing and triaging customer requests from various channels is already a challenge. The best way to beat the odds and consistently provide your customers with quick and effective responses? Ticketing software serves as a hub for responses, streamlining communication between agents and customers.

Manufacturing 98

Manufacturing Social Media Innovation Customer Satisfaction 98

Zendesk

MARCH 22, 2021

In 2021, customers can check a business’s reputation just by pulling out their phones and doing a quick search. These days, 87 percent of buying decisions begin with research conducted online before the purchase is made,” says Rani Sivesind , a customer success operations manager at Zendesk. What is a customer testimonial?

B2B 98

B2B Entertainment Start-ups B2C 98

Intercom, Inc.

FEBRUARY 22, 2018

From converting trial users into customers, to helping those new customers find their ‘aha’ moment with your product, to keeping them coming back to experience it again and again, we’ve been fortunate to host some of the brightest minds in this space over our podcast’s 100-plus episode run. Here are a bunch of subtopics.

Start-ups 194

Start-ups Education Engineering Sales 194

Zendesk

JULY 29, 2021

. . . When a customer contacts a support team, two things are top of mind—how quickly they can solve their problem and how fast a company responds to them when they need help. No one wants to keep customers waiting, especially as good customer support experiences become increasingly important drivers of customer loyalty and spend. “We

E-commerce 52

E-commerce Non-Profits Education Start-ups 52

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. But there’s a better way now. Short on time?

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Zendesk

AUGUST 11, 2021

The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger.

E-commerce 64

E-commerce Customer Service Social Media AI 64

Intercom, Inc.

JUNE 28, 2018

Casey Winters , former growth leader at Pinterest and GrubHub. When I think about the ROI of things that you can do in a business, make certain that your customer is safely handed from acquisition to the activation. I can give a few examples of what we found at Grubhub and Pinterest. Shaun Clowes , VP of Product at Metromile.

Start-ups 160

Start-ups Engineering Gaming Innovation 160

Intercom, Inc.

JUNE 28, 2018

Casey Winters , former growth leader at Pinterest and GrubHub. When I think about the ROI of things that you can do in a business, make certain that your customer is safely handed from acquisition to the activation. I can give a few examples of what we found at Grubhub and Pinterest. Shaun Clowes , VP of Product at Metromile.

Start-ups 126

Start-ups Engineering Gaming Innovation 126