SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Fonolo

JULY 5, 2023

Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible. Here’s your complete guide to improving customer perception of your business. What is Customer Perception? Does Customer Perception Matter to Small Brands, Too?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? You will also share your positive experiences with your friends and colleagues. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Comm100

JANUARY 9, 2018

Many businesses assume they know what their customers want, when those assumptions can be very different from their customer’s experiences. Your customers’ take on the quality of your products and the service you provide can go a long way in helping you improve, and can also help you grow your business through positive word of mouth.

Customer Satisfaction 82

Customer Satisfaction NPS Customer Feedback Sales 82

Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Bill Quiseng CX Expert, Speaker & Consultant. Shep Hyken , CS & CX Expert, Keynote Speaker, and NYT Bestselling Author at hyken.com. Here’s what they said.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Fonolo

AUGUST 29, 2019

Well, it’s that time once again: We invited some of the top contact center experts from Ada , J Arnold and Associates , The Belding Group , Calzilla , Expivia , and other vibrant CX and CS avenues to offer us and you, our dear readership, their best pieces of advice for contact centers in this increasingly complex customer age.

Contact Center 121

Contact Center AI Technology Technology 121

Shep Hyken

JULY 11, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm.

Customer Service 21

Customer Service Social Media Contact Center CX 21

Shep Hyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. You may be familiar with some, if not even all, of these tips. One thing was clear.

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13

Comm100

JANUARY 9, 2018

Many businesses assume they know what their customers want, when those assumptions can be very different from their customer’s experiences. Your customers’ take on the quality of your products and the service you provide can go a long way in helping you improve, and can also help you grow your business through positive word of mouth.

Customer Satisfaction 40

Customer Satisfaction NPS Customer Feedback Sales 40

Lumoa

JANUARY 31, 2023

Customer experience plays an important, if not the most important role in the success of any business. Nearly all companies (89%) believe that customer experience will be their primary basis for competition. In This Article: Why do you need Customer Experience Management? How do you stand in that competition?

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. How do you take action on customer experience? Listen to your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Experience Investigators

AUGUST 17, 2021

Cross-functional leadership is a key factor in leading any customer experience program. This often means creating a team of leaders who regularly meet to discuss priorities, resources and accountabilities that drive CX forward. These teams are sometimes called a CX Strategic Council, a CX Team, or something similar.

Customer Experience 132

Customer Experience Net Promoter Score CX Start-ups 132

Lumoa

FEBRUARY 20, 2018

Customer experience plays an important, if not the most important role in success of any business. Nearly all companies (89%) believe that customer experience will be their primary basis for competition. Why do you need Customer Experience Management? Define roles Who in your organization owns the customer experience?

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. Whether you’re new to customer experience or coming for little inspiration, this is the right place. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Zendesk

MARCH 7, 2022

Each has real and practical applications that benefit scaling businesses, yet smaller firms are lagging in the adoption of the very technologies that have become table-stakes in modern, thoughtful customer experiences. With customer experience as a key differentiator, here is how growing companies are benefiting. Jump to a section.

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. Whether you’re new to customer experience or coming for little inspiration, this is the right place. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

JULY 20, 2023

If the store had sent me a survey right after my visit, inquiring about my shopping experience, I would have gladly highlighted the QR scan issue. For instance, On a scale of 1-5, how would you rate your shopping experience with us? Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. Sounds like a plan, right?

Retail 52

Retail Customer Feedback CX Social Media 52