Zendesk

MAY 17, 2022

Regardless of industry, customer satisfaction score (CSAT) is one of the most popular metrics for gauging how consumers feel about the customer experience (CX). According to our CX Trends Report, 73 percent of business leaders say there’s a direct link between customer service and financial performance. Hospitals: 69.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

Qualtrics

AUGUST 20, 2021

We asked a panel of experts for their advice on managing the new challenges of CX for B2B. Hear more answers to the biggest CX for B2B questions: Watch the full webinar on-demand now. I get asked all the time, ‘what does successful CX do? “I I get asked all the time, ‘what does successful CX do? And beyond that?

B2B 26

B2B CX NPS Hospitality 26

Steven Van Belleghem

APRIL 20, 2021

Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. This ultimate CX classic from 2010 tells the story of Tony Hsieh and his company Zappos.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Chip Bell

JUNE 18, 2019

No hospital would get away with a goal of 99.9% While, “Good enough for government” work might signal an acquiescence to mediocracy, the standard my son uses—“It’s not picture day”—telegraphs we do our very best and move on, not worrying about the form of perfection but enjoying the substance of excellence.

Hospitality 65

Hospitality Hospitality Government Innovation 65

1 to 1

MARCH 22, 2021

Check out our podcast, “CX and COVID-19: Vaccine Strategies that Work” for more information about CX and vaccine management. As you think about communication planning, many states, state governments who received the vaccine simply sent those vaccines out to what we call points of distribution.

Hospitality 26

Hospitality Hospitality Healthcare Government 26

1 to 1

JUNE 1, 2021

Industries that can particularly benefit from automation run the gamut: retail, healthcare, automotive, government, communications, travel and hospitality, financial services, and insurance. Brands can achieve triple digit ROI from RPA and other CX automation tools.

Artificial Intelligence 26

Artificial Intelligence Invoicing Contact Center Machine Learning 26

1 to 1

FEBRUARY 25, 2021

The CX POD · In Their Own Words: Vaccine Patients Share Their Experiences. Tab Abdeen : Hi, my name is Tab Abdeen and I am an inpatient pharmacist at a government hospital here in Denver, Colorado. Transcript : Liz Glagowski : Hi, I’m Liz Glagowski, editor of the Customer Strategist Journal.

Hospitality 26

Hospitality Hospitality Healthcare Start-ups 26

Taylor Reach Group

DECEMBER 5, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs. . Continue reading here . Continue reading here.

CEM 0

CEM Contact Center Artificial Intelligence Hospitality 0

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

JULY 7, 2016

I’m honored that we have had 12 guests in my podcast series, with the most senior leaders from the insurance, entertainment, not for profit, healthcare, automotive, library system, government, technology and car rental industries. We want money going to the hospital. Jude Donor experience to many for the first time.

Customer Experience 56

Customer Experience Non-Profits B2C B2B 56

Shep Hyken

JULY 8, 2022

For example, a hospital could use an IVR to allow clients to change appointments over the phone. Hospitals can integrate CRM to monitor patients and appointments. Confidentiality is a growing concern of governments and businesses. Predictive Analytics will help businesses to stay ahead and provide high-touch CX.

Predictive Analytics 61

Predictive Analytics Customer Service Hospitality Hospitality 61

Zendesk

MAY 3, 2021

According to the CX Trends report , companies plan to invest more in customer experience across the organization. Below, we break down high priority touchpoints by industry paired with a free deeper dive into the solutions, so that you can deliver great CX without breaking the bank. Check out our whitepaper on CX in FinTech.

CX 52

CX Manufacturing Entertainment Healthcare 52

Fonolo

APRIL 4, 2023

Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. Source: Salesforce How to Create a Customer Service Strategy Only 9% of governments use A.I. chatbots compared to 42% of media and communications companies.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

Qualtrics

NOVEMBER 1, 2019

The federal government made a $30-billion push for EHR in 2009. There are dollars at stake every year for continued implementation by hospitals and clinics to maintain or comply with medical record standards. In the example from the Wall Street Journal, CX and EX must be thought about together.

Healthcare 20

Healthcare Predictive Analytics Hospitality Hospitality 20

Qualtrics

JUNE 30, 2020

Take your digital experience to the next level with our Digital CX toolkit. Clay Warren (00:03): Hi, this is Clay Warren, head of digital CX at Qualtrics, and I want to welcome you to our webcast series. And in certain industries are being up, you know, there's complete upheaval in the travel hospitality space right now.

Start-ups 26

Start-ups Innovation Government Technology 26

Steven Van Belleghem

MARCH 1, 2023

So Dr. Venkataswamy established an alternative health care model in the seventies that could supplement the efforts of the government but also be self-supporting at the same time. The amazing part is that what started as a 11-bed hospital in the seventies has now grown into a conglomerate, the Aravind Eye Care System.

Hospitality 98

Hospitality Hospitality CX Agriculture 98