Callminer

FEBRUARY 23, 2021

Technological Trends. ” – Julie Bai, Call Center Technology and Trends Every Business Leader Must Know in 2020 , Nextiva; Twitter: @Nextiva. ” – Call Center Technology Trends for 2020 , Expivia; Twitter: @expivianow. Remote support technology is being used more and more. AI is here to stay.

Technology 376

Technology Technology E-commerce Contact Center 376

Uniphore

OCTOBER 26, 2021

Uniphore provides a unique value proposition that combines improved CX along with a great return-on-investment, increasing customer satisfaction while driving cost savings. The post Uniphore Announces “Uniphore Unite” Partner Program to Accelerate Global AI and Automation Innovation appeared first on Uniphore.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

DMG Consulting

MARCH 13, 2023

CX and Contact Center Priorities and Technology Investments for 2023 March 2023 Each year, DMG Consulting surveys our international customer base of enterprise, contact center, and IT leaders and asks them to share their customer experience (CX) and contact center goals, as well as related technology investment priorities for the upcoming year.

Contact Center 62

Contact Center Technology Technology CX 62

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability. Read and download the April issue of CX Insight magazine.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Customer Think

DECEMBER 18, 2023

In the ever-changing landscape of Customer Experience (CX), professionals are in a perpetual quest for innovative solutions that keep customers engaged, satisfied, and loyal. The world of CX management technology is undergoing a transformative shift, demanding businesses to adapt and constantly evolve in shaping the future of CX.

Technology 52

Technology Technology CX Innovation 52

Zendesk

OCTOBER 5, 2022

To boost net retention, software and cloud services companies need scalable CX solutions and they need to shift their way of thinking about customer service. Here are four areas of opportunity for software and cloud services companies who want to transform their CX. That level of personalization requires more powerful technology.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Execs In The Know

FEBRUARY 29, 2024

And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies. Today, staying “current” and on course can feel overwhelming.

CX Transformation 99

CX Transformation CX VOE AI 99

Execs In The Know

APRIL 23, 2021

Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. All these concerns provide executives with opportunities for innovation. Having the proper technology is especially important for employees who are returning to the workforce, but not to the office.

Innovation 93

Innovation CX VOC Outlook 93

Heart of the Customer

AUGUST 19, 2021

The jostling we’ve seen in the CX tech marketplace over the past few weeks ? It’s going to impact you…and the way CX is practiced going forward. The post Tech Innovations Will Raise Expectations appeared first on Heart of the Customer. and discussed in previous posts ? This slew of recent transactions (such […].

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Innovation CX Customer Experience Management Technology 117

Win the Customer

SEPTEMBER 12, 2023

Traditional businesses often face the challenge of adapting to new customer expectations and technologies. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

ECXO

MAY 29, 2024

The Transformative Power of Cross-Functional Teams in Upgrading CX We all know the crazy and competitive landscape we are currently living in, right? Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences.

CX 52

CX Innovation E-commerce Real Estate 52

Doing CX Right

MAY 21, 2023

Joerg Storm, a digital transformation expert, and Stacy Sherman reveal emerging tech trends, such as virtual and augmented reality, AI tools, and voice recognition, providing real-world examples of how these innovations shape customer experiences.

Innovation 52

Innovation CX AI Customer Experience 52

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword. And that’s always intrigued Lynn Hunsaker.

Innovation 52

Innovation CX Non-Profits AI 52

CX Accelerator

OCTOBER 26, 2019

You are looking to hire one Avenger from the Marvel Cinematic Universe who will build the best CX program in all of the universe. We posed this question to the CX Accelerator extended community and got some interesting answers. I am Groot Gamora The greatest "Avenger of CX" is without a doubt, Gamora.

CX 303

CX Start-ups Contact Center Education 303

ECXO

APRIL 7, 2024

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. Innovation, spurred by creativity, ensures that businesses do not stagnate. ” It imagines, experiments, innovates, and creates.

AI 111

AI CX Artificial Intelligence Predictive Analytics 111

Bill Quiseng

NOVEMBER 22, 2023

Many CX professionals have advocated CX as strategies such as AI, online, self-service, telephone, and face-to-face customer support, customer journey mapping, the Peak End Rule, NPS, CSAT, CES, or other CX metrics, and many innovative technologies to improvetheir customers’ experiences. But no more.

CX 97

CX CXM Customer Journey Map Education 97

Beyond Philosophy

FEBRUARY 20, 2020

To facilitate efficiency, Messina says that a significant advance in chatbot technology is allowing customers to use their language to describe the problem that they’re having or what they’re looking for and programming the chatbot to respond appropriately to their concerns. He says we tend to externalize technology.

AI 162

AI Innovation Social Media Construction 162

Doing CX Right

MAY 21, 2023

Joerg Storm, a digital transformation expert, and Stacy Sherman reveal emerging tech trends, such as virtual and augmented reality, AI tools, and voice recognition, providing real-world examples of how these innovations shape customer experiences.

Innovation 69

Innovation Customer Experience AI CX 69

Execs In The Know

APRIL 22, 2024

There was a time when we thought CX technology was evolving steadily—but it turns out, it was actually quite stagnant until very recently. The problem now is that a big plan like that might take a year or more to execute, while today’s current best CX technology is evolving faster than that—quarterly or even monthly.

Artificial Intelligence 98

Artificial Intelligence Machine Learning Innovation CX 98

Experience Investigators

APRIL 23, 2024

CX leaders know customer experience (CX) is not just about transactional exchanges; it’s about building lasting relationships. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it. This may sound contradictory for a CX professional to say.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. Analysts say this year will be all about digital-first customer experiences, with virtual assistants and video exploding onto the CX scene. Cloud technology. So why is cloud still a technology trend in 2022? Your people. Total Experience.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!

CX 97

CX CXM Customer Journey Map Sports 97

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Hodusoft

FEBRUARY 4, 2024

Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. As a result, they expect seamless omnichannel experiences.

CX 52

CX Omnichannel Contact Center Social Media 52

LitmusWorld

APRIL 18, 2024

Unfolding The Narrative of CX: A Deep Dive into Its Evolution and Future Trajectories Customer Experience (CX) has become a pivotal force in shaping modern business strategies. Over the years, CX has undergone a metamorphosis, driven by technological innovations, shifting consumer behaviors, and a relentless pursuit of excellence.

CX 52

CX Innovation Technology Technology 52

LitmusWorld

APRIL 18, 2024

Unfolding The Narrative of CX: A Deep Dive into Its Evolution and Future Trajectories Customer Experience (CX) has become a pivotal force in shaping modern business strategies. Over the years, CX has undergone a metamorphosis, driven by technological innovations, shifting consumer behaviors, and a relentless pursuit of excellence.

CX 52

CX Innovation Technology Technology 52

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Fonolo

FEBRUARY 2, 2021

Some, like the move to cloud-based contact center technology , were hastened in the last year. Here are some of the ways call center trends around technology have changed. 3 Crucial CX Trends You Need to Know for 2021. Major Call Center Technology Trends in 2021. 3 Crucial CX Trends You Need to Know for 2021.

Contact Center 91

Contact Center Technology Technology Omnichannel 91

Doing CX Right

DECEMBER 11, 2023

Learn exactly how smart companies effectively leverage AI innovations while maintaining exceptional human-centric service with Keynote Speaker, Stacy Sherman, and CXQA, Rob Connelly. The post AI Innovations That Support (Not Replace) Humans in Customer Experience – Live From Reuters Event appeared first on Doing CX Right.

Innovation 64

Innovation AI Customer Experience CX 64

Uniphore

NOVEMBER 11, 2021

Tasked with driving operational efficiency, productivity and growth, business leaders are turning to technology to bridge the gap between rising customer demands and limited human resources. As he explains, ‘Building the CX Tech Stack of the Future’ requires putting the right pieces in place to: Create a truly customer-centric experience.

CX 130

CX Innovation AI Technology 130

Execs In The Know

MAY 23, 2024

May 23, 2024 — Global customer experience (CX) industry leader Execs In The Know has partnered with COPC, the global leader in the training and certification of the COPC CX Standard , to present a comprehensive 2.5-day day live training: Foundations in AI for CX Certification Program. PHOENIX, Ariz.,

AI 52

AI CX Innovation Contact Center 52

eglobalis

JANUARY 27, 2021

Customer Experience and Adoption The Impact of Technology Change Requests. The post Customer Experience and Adoption: The Impact of Technology Change Requests appeared first on Eglobalis.

Technology 214

Technology Technology Customer Experience Customer Relationship 214

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. Historically, technologies swept through industries like a forceful wave, sometimes obliterating old norms while birthing new frontiers.

Innovation 78

Innovation AI Management Consulting Education 78

eglobalis

JULY 26, 2023

Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design The post Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design appeared first on Eglobalis.

Omnichannel 112

Omnichannel B2B Technology Technology 112

CX Accelerator

OCTOBER 26, 2019

You are looking to hire one Avenger from the Marvel Cinematic Universe who will build the best CX program in all of the universe. We posed this question to the CX Accelerator extended community and got some interesting answers. Gamora The greatest "Avenger of CX" is without a doubt, Gamora. Which Avenger would you hire and why?

CX 182

CX Start-ups Contact Center Education 182

CX Accelerator

OCTOBER 26, 2019

You are looking to hire one Avenger from the Marvel Cinematic Universe who will build the best CX program in all of the universe. We posed this question to the CX Accelerator extended community and got some interesting answers. Gamora The greatest "Avenger of CX" is without a doubt, Gamora. Which Avenger would you hire and why?

CX 182

CX Start-ups Contact Center Education 182

Comm100

DECEMBER 12, 2023

This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. It’s a future that demands a blend of technological savvy and deep human understanding. Learn more about our platform and keep ahead of the curve.

Innovation 84

Innovation Customer Service Omnichannel Social Media 84